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IT Service Management Specialist
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**About IBM Consulting**
We accelerate our clients' businesses through collaboration and technology. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to innovative companies.
**Your Role and Responsibilities**
You will manage tickets in the Service Now tool, driving end-to-end solutions and timely escalation until resolution. You will be a customer service advocate with developed computer skills.
**Required Technical and Professional Expertise**
- Customer service advocacy
- Developed computer skills (Word, Excel, Explorer, etc)
- SAP and Service Now knowledge
- 1+ year of Customer Service/ Help Desk experience or Procure to Pay experience
- 1+ year of SAP and Service Now knowledge
**About Business Unit**
Our people are focused on accelerating our clients' businesses through collaboration and responsible use of technology.
