Senior Service Delivery Manager
hace 5 días
Job Overview
Cognizant Technology Solutions is seeking a highly skilled Senior Service Delivery Manager to join our team. As a key member of our Financial Services group, you will be responsible for managing customer relationships, ensuring timely delivery of services, and maintaining high-quality standards.
Key Responsibilities
- Manage customer relationships through regular communication and proactive issue flagging
- Conduct monthly and quarterly governance calls to report process performance metrics
- Certify controls laid down by the business to ensure successful audit by clients and external parties
- Analyze customer feedback and initiate improvements
- Identify and optimize key cost drivers
- Participate in daily IPV calls and maintain supervisory controls
Required Skills and Qualifications
- Bachelor's or Master's degree in Finance, Accounting, or Management
- Professional certification such as CA, ICWA, or CFA is an added advantage
- Excellent communication and interpersonal skills
- Able to work in a fast-paced environment with multiple priorities
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
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