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Delivery Operations Expert
hace 7 días
**Role Overview:**
This position plays a crucial role in driving customer success and satisfaction through the delivery of high-quality IT services. The successful candidate will be responsible for developing and executing strategies to enhance customer engagement, while also identifying opportunities for business growth.
Main Responsibilities:
- Design and implement service delivery frameworks to meet customer expectations
- Work closely with internal stakeholders to ensure seamless service delivery
- Develop and maintain strong relationships with customers to identify their needs and preferences
- Lead incident management and problem resolution efforts to minimize downtime and maximize customer satisfaction
- Analyze and report on service delivery metrics to inform business decisions
Qualifications:
- Exceptional customer service and communication skills
- Proven ability to work in a fast-paced environment with multiple priorities
- Strong analytical and problem-solving skills
- Ability to think critically and develop creative solutions
- Professional certifications such as PMP or ITIL/ITSM desirable
