HR Service Delivery Specialist
hace 6 días
About Us
Experian is a leading global information services company, unlocking data to create opportunities for consumers and businesses. We prioritize our culture and value passionate team members who are easy to work with and prioritized teamwork.
This role is instrumental in driving HR operational excellence and supporting people services and analytics initiatives.
Key Responsibilities
- Serve as the primary point of contact for HR-related inquiries, offering advice and guidance through established service channels.
- Maintain confidentiality of digital employee files, ensuring sensitive information is securely stored and accessed only by authorized personnel.
- Manage the onboarding process for new hires, coordinating orientation sessions, preparing necessary documentation, and guiding new team members through company policies, procedures, and culture.
- Facilitate the offboarding process for departing staff, conducting exit interviews, and ensuring compliance with exit procedures and documentation.
- Oversee relationships with people services providers, ensuring smooth delivery of services such as insurance and employee assistance programs.
- Act as a liaison to address and resolve any issues with benefits administration and inquiries.
Required Skills and Qualifications
- Minimum 2 years of experience in HR or administrative roles with a focus on service excellence.
- Fluent in English and Spanish with excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and SharePoint with strong analytical and organizational abilities.
- Demonstrated experience in HR projects is advantageous.
Culture at Experian
We truly value diversity and inclusion, work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering...
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