Costa Rica HR Operations Professional

hace 6 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Our Mission

We unlock data to create opportunities for consumers and businesses. At Experian, we prioritize our culture and value passionate team members who are easy to work with and prioritize teamwork.

This role is instrumental in driving HR operational excellence and supporting people services and analytics initiatives.

Job Summary

The HR Specialist is a key contributor to our HR team in Costa Rica, ensuring excellent service delivery and guidance in HR policies and processes.

Key Responsibilities

  • Serve as the primary point of contact for HR-related inquiries, offering advice and guidance through established service channels.
  • Maintain confidentiality of digital employee files, ensuring sensitive information is securely stored and accessed only by authorized personnel.
  • Manage the onboarding process for new hires, coordinating orientation sessions, preparing necessary documentation, and guiding new team members through company policies, procedures, and culture.
  • Facilitate the offboarding process for departing staff, conducting exit interviews, and ensuring compliance with exit procedures and documentation.
  • Oversee relationships with people services providers, ensuring smooth delivery of services such as insurance and employee assistance programs.
  • Act as a liaison to address and resolve any issues with benefits administration and inquiries.

Requirements

  • Minimum 2 years of experience in HR or administrative roles with a focus on service excellence.
  • Fluent in English and Spanish with excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite and SharePoint with strong analytical and organizational abilities.
  • Demonstrated experience in HR projects is advantageous.

Benefits

Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.


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