Senior Hr Service Delivery Manager
hace 7 días
Role Overview
The Senior Hr Service Delivery Manager will play a critical role in delivering exceptional customer service and support to our clients. This role involves working in a contact center environment, where you will answer calls, cases, and chats from clients, solving problems and investigating/resolve general inquiries.
About the Job
You will be responsible for managing diversity and cross-cultural understanding, as well as working collaboratively with our team to achieve our goals. This role requires strong analytical and problem-solving skills, as well as excellent written and verbal communication skills.
Key Responsibilities
- Solve problems and investigate/resolve general inquiries
- Gather additional information and set expectations as needed
- Work effectively in a team to achieve our goals
Requirements
- English level: Intermediate
- High school diploma required
- MS Office (Excel, Power Point, Word, Outlook) proficiency
- Analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to adapt to change and work effectively in a team
Desirable Skills
- Portuguese language proficiency
- Customer service experience
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