Senior Hr Service Delivery Manager

hace 7 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Role Overview

The Senior Hr Service Delivery Manager will play a critical role in delivering exceptional customer service and support to our clients. This role involves working in a contact center environment, where you will answer calls, cases, and chats from clients, solving problems and investigating/resolve general inquiries.

About the Job

You will be responsible for managing diversity and cross-cultural understanding, as well as working collaboratively with our team to achieve our goals. This role requires strong analytical and problem-solving skills, as well as excellent written and verbal communication skills.

Key Responsibilities

  • Solve problems and investigate/resolve general inquiries
  • Gather additional information and set expectations as needed
  • Work effectively in a team to achieve our goals

Requirements

  • English level: Intermediate
  • High school diploma required
  • MS Office (Excel, Power Point, Word, Outlook) proficiency
  • Analytical and problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to adapt to change and work effectively in a team

Desirable Skills

  • Portuguese language proficiency
  • Customer service experience


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