Senior Account Manager
hace 5 días
As a Senior Account Manager - Solutions Delivery at Hewlett Packard, you will play a crucial role in driving Solution/Services Adoption and Client Management. Your key responsibilities will include:
• Partnering with the Transition Team to drive success through initial onboarding, adoption, and finding value added to the customer.
• Performing a Strategic Account Planning and identifying, forecasting, and mitigating risks.
• Understanding HP Products, their features, functions, and solutions and understanding how they can be used to solve problems and create solutions for your customers.
• P&L Management: Securing the revenue and margin as well as the contract commitments, identifying and nurturing expansion opportunities (Up-sell and Cross-sell), improving tools and processes for faster turn-around.
• Tracking customer KPI's (SOW, Up-Sell/Cross-Sell) and adoption to proactively work with customers on expansion, churn prevention, and renewals.
• Maximizing renewal rates by partnering with Pursuit to lead the contract renewal process with a focus on value-based outcome of HP products and solutions.
• Knowledge of outcome-based sales model.
**Required Skills and Qualifications:**
- Mastery in English and local language as well as other languages as required.
- Identifying and addressing customer business needs and issues in the technology space desired.
- Proactive account management and service delivery desired.
- Experience in account management using consultative selling or issue resolution skills desired.
- Strategic and long-term account planning skills desired.
- Ability to identify and effectively address customer business needs beyond the scope of their specific role.
- Knowledge of MS Dynamics systems, tools, and processes or equivalent.
- Strong MS Excel skills.
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