Senior Account Manager

hace 5 días


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

As a Senior Account Manager - Solutions Delivery at Hewlett Packard, you will play a crucial role in driving Solution/Services Adoption and Client Management. Your key responsibilities will include:

• Partnering with the Transition Team to drive success through initial onboarding, adoption, and finding value added to the customer.

• Performing a Strategic Account Planning and identifying, forecasting, and mitigating risks.

• Understanding HP Products, their features, functions, and solutions and understanding how they can be used to solve problems and create solutions for your customers.

• P&L Management: Securing the revenue and margin as well as the contract commitments, identifying and nurturing expansion opportunities (Up-sell and Cross-sell), improving tools and processes for faster turn-around.

• Tracking customer KPI's (SOW, Up-Sell/Cross-Sell) and adoption to proactively work with customers on expansion, churn prevention, and renewals.

• Maximizing renewal rates by partnering with Pursuit to lead the contract renewal process with a focus on value-based outcome of HP products and solutions.

• Knowledge of outcome-based sales model.

**Required Skills and Qualifications:**

  • Mastery in English and local language as well as other languages as required.
  • Identifying and addressing customer business needs and issues in the technology space desired.
  • Proactive account management and service delivery desired.
  • Experience in account management using consultative selling or issue resolution skills desired.
  • Strategic and long-term account planning skills desired.
  • Ability to identify and effectively address customer business needs beyond the scope of their specific role.
  • Knowledge of MS Dynamics systems, tools, and processes or equivalent.
  • Strong MS Excel skills.

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