Account Manager
hace 2 días
Job Title: Account Manager
At LSEG, we are seeking a highly motivated and experienced Account Manager to join our team. The successful candidate will be responsible for managing the collections activities of large commercial accounts with outstanding invoices.
Main Responsibilities:
- Initiate contact with customers to collect cash on unpaid invoices.
- Build trust and confidence with customers, acting as their advocate when issues are raised.
- Meet key performance targets and operational objectives.
- Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are properly recorded in the collections system.
- Liaise with internal and external individuals to resolve billing disputes and queries.
- Develop relationships with key stakeholders in Finance, Sales and Operations.
- Perform cash reconciliations and research of unallocated and unidentified payments.
- Manage the breach of contract and disconnection process when payments cannot be collected.
- Take ownership of actions from debt and provision meetings.
- Identify accounts that require special attention and act with urgency to resolve issues.
Qualifications:
- Highly motivated, task oriented and able to work independently in a fast-paced environment.
- Proven customer service experience, ideally working with large international clients.
- Demonstrated success managing accounts receivable and resolving billing issues.
- Ability to work under pressure and driven to achieve targets.
- Excellent organizational skills with high attention to detail and demonstrated ability to set and manage multiple priorities.
- Ability to drive performance and ensure results delivery.
- Excellent ability to speak and write in English.
- Knowledge of Microsoft Office with strong skills in excel.
- 2-4 years of experience in accounts receivable or related field.
- Bachelor's degree in finance, accounting or related field.
- Financial services industry experience desired.
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