Customer Service Representative for Ebike Dealers

hace 5 días


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Bosch Group is a leading provider of innovative service solutions.

**Job Overview:**

We are seeking a highly skilled Ebike Dealer Customer Service Expert to join our team. The successful candidate will be responsible for providing technical support and exceptional customer service to ebike dealers in the US.

**Key Responsibilities:

  • Provide timely and effective technical support to ebike dealers via phone, email or other communication channels.
  • Respond to customer inquiries and resolve issues efficiently.
  • Troubleshoot technical or software-related problems with ebikes using active listening and a positive attitude.
  • Document customer interactions and cases in a CRM tool.

**Requirements:

  • Minimum High school Diploma, Associates degree preferred.
  • 2+ years' experience working in a customer service environment providing phone support or in-person customer support.
  • Excellent verbal and written communication skills.
  • Quick understanding/ learning capabilities, good in working with modern IT / PC and CRM tools.
  • Great communication skills, customer service, confident, efficient, and responsible.


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