Technical Support Specialist

hace 3 días


San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

**About NTT DATA Services**

We are a leading provider of digital transformation services and solutions. Our team is committed to creating a diverse and inclusive environment for all employees.

As a Field Tech Associate, you will be responsible for providing technical support to our clients in a junior role. This service is on-site and may include:

  • Assembly of equipment (Rollout)
  • Relocation of equipment between floors and buildings
  • Installation of equipment for events
  • Replacement of monitor and / or telephones in place at final customer locations
  • Installation or removal of equipment for courses, training, or events (external)

This includes installation of computer equipment, printers, projectors, telephones, software, installations, scanners or other microcomputer device or equipment. You will also provide basic technical support on EUC site with OnCall Service.

The ideal candidate will have 1-3 years of IT work or end user support experience in software & hardware troubleshooting. Strong IT troubleshooting and problem-solving skills are required, as well as networking knowledge (offsite, or home setups). The ability to manage multiple processes, priorities and demands to successfully meet customer SLAs is essential.



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