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Customer Experience Associate
hace 7 días
Responsibilities:
- Incident/Request/Problem/Knowledge Management
- Perform Incident and Request Queue Management for Auxis clients and assign tickets as appropriate.
- Provide first-level contact, convey resolutions to customer issues, and follow up.
- Properly escalate unresolved queries to the next level of support.
- Utilize excellent customer service skills and exceed customers' expectations.
- Ensure proper recording, documentation, and closure.
- Recommended procedure modifications or improvements.
- Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users.
- Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s).
