Customer Support Associate
hace 4 días
Company Overview
Experian is the world's leading global information services company. Our mission is to unlock the power of data, creating more opportunities for consumers, businesses, and society.
We are a proud recipient of numerous awards, including being named one of the 100 Best Companies to work for by FORTUNE and included in the 100 World's Most Innovative Companies by Forbes Magazine.
Job Description
We are seeking an experienced individual to join our team as a Customer Support Associate. In this role, you will be responsible for receiving consumer requests for assistance, identifying support needed, and providing assistance or forwarding requests to appropriate functional areas for handling.
You will handle inbound calls for our different lines of business, performing a variety of activities to ensure consumer satisfaction. This includes interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports.
Key Responsibilities
- Handles escalated consumer issues
- Interprets and analyzes consumers' written or verbal grievances or disputes
- Determines the different types of issues contained in disputes and forwards those requiring handling to appropriate personnel
- Educates consumers on dispute management and offers options for immediate resolution
- Identifies and investigates dispute issues
- Contact original credit grantors to obtain appropriate dispute information
- Inputs information into database systems
Requirements
- 1 year of call center experience (required)
- Excellent English communication skills (required)
- Good knowledge of web-based systems
- Good PC and mainframe computer skills
- Good customer service skills, including telephone etiquette
- Good problem-solving and analytical skills
- Good knowledge of federal and state regulations on credit reporting
- Proven previous job stability, including maintaining long-term work relationships with former employers
- Must be able to clear the company's pre-employment screening
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