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Global Consumer Services Representative
hace 1 semana
This Global Consumer Services Representative position plays a critical role in delivering exceptional customer experiences at Experian.
Responsibilities:
- Resolve consumer inquiries and complaints via phone, ensuring a high level of satisfaction and loyalty.
- Investigate and analyze consumer disputes, applying a fair and impartial approach to resolution.
- Maintain up-to-date knowledge of product offerings and services, providing expert advice to customers as needed.
- Collaborate with internal stakeholders to improve processes and procedures, driving continuous improvement and growth.
Requirements:
- Call Center experience with a proven track record of success.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse groups of people.
- Proficiency in computer software applications, including CRM systems and Microsoft Office.
Why Join Us?
At Experian, we value the uniqueness of every individual and strive to create a culture of inclusivity and respect. Our goal is to make a positive impact on society, and we believe that starts with our employees.
