Consumer Services Representative
hace 6 días
About Us
At Experian, we believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.
Job Description
We are looking for a skilled Consumer Services Representative to join our team. In this role, you will be responsible for providing excellent customer service, resolving consumer complaints, and ensuring high levels of consumer satisfaction.
Your primary responsibilities will include:
- Receiving and responding to consumer requests for assistance
- Handling inbound calls for our different lines of business
- Performing a variety of activities to ensure consumer satisfaction, including interpreting reports and responding to general inquiries
- Assisting with fraud alert requests and processing credit and/or score reports
Requirements
- 1 year of call center experience (required)
- Excellent English communication skills (required)
- Good knowledge of web-based systems
- Good PC and mainframe computer skills
- Good customer service skills, including telephone etiquette
- Good problem-solving and analytical skills
- Good knowledge of federal and state regulations on credit reporting
- Proven previous job stability, including maintaining long-term work relationships with former employers
- Must be able to clear the company's pre-employment screening
-
Global Consumer Services Representative
hace 7 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout the RoleThis Global Consumer Services Representative position plays a critical role in delivering exceptional customer experiences at Experian.Responsibilities:Resolve consumer inquiries and complaints via phone, ensuring a high level of satisfaction and loyalty.Investigate and analyze consumer disputes, applying a fair and impartial approach to...
-
Financial Services Representative
hace 6 días
San Francisco, Heredia, Costa Rica Aligntech A tiempo completoJob DescriptionWe are looking for a detail-oriented Financial Services Representative to join our team. As a Financial Services Representative, you will be responsible for assisting in the resolution of Orders Release for Daily Hold Reports.You will also assist the Credit Management team/supervisor in the distribution of tasks related to Reviews of Extended...
-
Senior Project Manager, Consumer Services
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Description**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've...
-
Client Technical Manager, Consumer Services
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Description**About us, but we'll be brief**:Experian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals...
-
Devsecops Engineer, Consumer Services
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Description**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've...
-
Client Tech Analyst Ii, Consumer Services
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Description**About us, but we'll be brief**:Experian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals...
-
Devsecops Engineer, Consumer Services
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Description**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've...
-
People Services Representative
hace 7 días
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoMoody's is seeking a highly skilled People Services Representative to join our People Connect Team. In this role, you will provide seamless support to employees across all areas of the employee lifecycle.Key responsibilities include:Leveraging knowledgebase to provide consistent and attentive customer serviceReceiving and resolving inbound inquiries via...
-
Senior Project Manager, Consumer Services
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany Description**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've...
-
Call Center Representative
hace 3 semanas
San Francisco, Heredia, Costa Rica Client Services, Inc. -Cr A tiempo completo**Training** schedule is 7am-4pm Monday through Friday.The paid training is for two weeks.After training the schedule will vary between 7am-10:00pm for a total of 35 hours a week.**Responsibilities**As an Account Representative, you will be representing many of the Top Banks and financial services companies in the Nation.Learning how to generate direct...
-
Gbs Consumer Mdm Supervisor
hace 4 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The GBS Consumer Master Data Management (MDM) Supervisor is responsible for coaching and leading a group of 15+ FTEs serving the US and Canada...
-
Sr. Devops Software Engineer, Consumer
hace 5 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionWe are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to Work For**.In addition, for the last five years we've been name in the top **100 "World's Most Innovative Companies" by Forbes Magazine**.This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a...
-
Business Development Representative
hace 6 días
San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completoAt Te Connectivity, our Customer Service Teams play a crucial role in interacting with customers and company representatives to handle various pre-sales or post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and representatives, responding to inquiries about our products or services.Key...
-
Customer Service Representative Student Associate
hace 4 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completoEquifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.Our Global Consumer Care representative will provide support to customer calls from the USA.Utilize various methods to validate customer...
-
Technical Client Services Representative
hace 3 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Night Shift**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share...
-
Technical Client Services Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Company Description** About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years...
-
Technical Client Services Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoFull-timeEmployee Status: RegularRole Type: HubDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that...
-
Customer Support Representative
hace 4 semanas
San Francisco, Heredia, Costa Rica Equifax A tiempo completo**Customer Service Supervisor Job Description****What you'll do**- **Respond to the Assistel consumer line**- **Comply with metrics and overall performance expectations**- **Identify consumer needs via thorough analysis of the consumers' credit file**- **Properly document of follow-up actions for partner departments best resolution**- **Initiate and resolve...
-
Customer Support Representative
hace 7 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAt Experian, we are unlocking the power of data to create more opportunities for consumers, businesses, and society.We are currently seeking an Inbound Call Handler to join our team. This role will be responsible for handling inbound calls from consumers, performing a variety of activities to ensure consumer satisfaction, and maintaining the integrity of our...
-
Customer Service Representative
hace 6 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoExperian, a global information services company, unlocks the power of data to create opportunities for consumers, businesses, and society.We are proud to share that Fortune has named Experian one of the 100 Best Companies to work for. In addition, we have been recognized as one of the 100 World's Most Innovative Companies by Forbes Magazine.As a Contact...