Client Services Director
hace 4 días
Job Description
This is a unique opportunity to join the Straumann Group as a Customer Service Supervisor. In this role, you will be responsible for managing a team of customer service representatives, developing their skills, and driving customer satisfaction.
Main Responsibilities
- Supervise and train customer service representatives to ensure they meet performance expectations.
- Develop and implement processes to improve team efficiency and productivity.
- Analyze customer feedback and complaints to identify areas for improvement.
- Collaborate with other departments to resolve customer issues and ensure timely responses.
- Maintain accurate records and reports to track team performance and progress.
Requirements
- Bachelor's degree in business administration or a related field.
- Minimum 3 years of experience in supervising roles, with 5+ years of progressive experience in Shared Services and Call Center environments.
- Excellent analytical and problem-solving skills.
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