Client Services Director

hace 4 días


San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

Job Description

This is a unique opportunity to join the Straumann Group as a Customer Service Supervisor. In this role, you will be responsible for managing a team of customer service representatives, developing their skills, and driving customer satisfaction.

Main Responsibilities

  • Supervise and train customer service representatives to ensure they meet performance expectations.
  • Develop and implement processes to improve team efficiency and productivity.
  • Analyze customer feedback and complaints to identify areas for improvement.
  • Collaborate with other departments to resolve customer issues and ensure timely responses.
  • Maintain accurate records and reports to track team performance and progress.

Requirements

  • Bachelor's degree in business administration or a related field.
  • Minimum 3 years of experience in supervising roles, with 5+ years of progressive experience in Shared Services and Call Center environments.
  • Excellent analytical and problem-solving skills.


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