Field Tech Senior Associate
hace 6 horas
End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools
**Position's General Duties and Tasks**:
- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.
This service is on-site and may include the following activities:
a.
Assembly of equipment (Rollout)
b. Relocation of equipment between floors and buildings.
c. Installation of equipment for events.
d. Replacement of monitor and / or telephones in place at final customer locations.
e. Installation or removal of equipment for courses, training, or events (external).
Includes: Installation of computer equipment, printers, projectors, telephones, software, installations, scanners or other microcomputer device or equipment.
f. Basic Technical Support on EUC site with OnCall Service
e. Diagnoses and troubleshoots Level 2 problem encountered with personal computer hardware, software, and peripherals.
**Qualifications**
**Must have Skills**:
- Experience 1 - 3 years of IT work or end user support in software & hardware troubleshooting.
- Must have strong IT troubleshooting and problem-solving skills.
- Networking knowledge (offsite, or home setups).
- Must have demonstrated ability to manage multiple processes, priorities and demands to successfully meet customer SLAs.
Monitors the ticket queue(s) for incoming tickets and assigns and prioritizes tickets as required.
Field Services Support Sr.
We are currently seeking a Field Services Support Jr to join our team in Heredia, Costa Rica.
**Position overview**
End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools.
**Position's General Duties and Tasks**:
- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.
This service is on-site and may include the following activities:
a.
Assembly of equipment (Rollout)
b. Relocation of equipment between floors and buildings.
c. Installation of equipment for events.
d. Replacement of monitor and / or telephones in place at final customer locations.
e. Installation or removal of equipment for courses, training, or events (external).
Includes: Installation of computer equipment, printers, projectors, telephones, software, installations, scanners or other microcomputer device or equipment.
f. Basic Technical Support on EUC site with OnCall Service
e. Diagnoses and troubleshoots Level 2 problem encountered with personal computer hardware, software, and peripherals.
**Qualifications**
**Must have Skills**:
- ** Experience 3 - 5 years of IT work or end user support in software & hardware troubleshooting.
**:
- **Must have strong IT troubleshooting and problem-solving skills.
**:
- Networking knowledge (offsite, or home setups).
- Must have demonstrated ability to manage multiple processes, priorities and demands to successfully meet customer SLAs.
- Monitors the ticket queue(s) for incoming tickets and assigns and prioritizes tickets as required.
**Nice to have, but not required**:
- ITIL Certification
- CompTIA Certification
- MSO 365 knowledge support
- Service Now
**Education Requirements**
- Bachelor's and Associate Degree in Computer Science or similar
- Language support: Spanish and Basic English
- Experience in Desktop support role.
- Work with project teams, Information Security, and Infrastructure Engineers to develop.
**About NTT DATA Services**
**Job Segment**:
Cloud, Technical Support, Computer Science, Information Security, Consulting, Technology
-
Field Tech Senior Representative
hace 5 días
Heredia, Costa Rica NTT DATA A tiempo completoWe are currently seeking a Field Tech L1 to join our team in Heredia, Costa Rica. Field Services Support Jr. We are currently seeking a Field Services Support Jr to join our team in Heredia, Costa Rica. **Position overview** End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer...
-
Field Tech Senior Representative
hace 6 horas
Heredia, Costa Rica Ntt Data A tiempo completoWe are currently seeking a Field Tech Senior Representative to join our team in Belen, Heredia, Costa Rica.- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities:a.Assembly of equipment (Rollout)b....
-
Field Tech Senior Representative
hace 5 horas
Heredia, Costa Rica Ntt Data A tiempo completoField Services Support Jr.We are currently seeking a Field Services Support Jr to join our team in Heredia, Costa Rica.**Position overview**End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools.**Position's General Duties and Tasks**:- IT support technician to troubleshoot and...
-
Field Tech Associate
hace 6 horas
Heredia, Costa Rica Ntt Data A tiempo completo**About NTT DATA Services****NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by...
-
Senior Talent Sourcer For Tech
hace 5 horas
Heredia, Costa Rica Dhl A tiempo completoIn this role you are the first point of contact for active sourcing and recruiting of tech and data talents.As Senior Talent Acquisition Manager your tasks include researching, identifying and actively approaching tech-talents on social media, business networks, career events and other channels.You will be driving the implementation of suitable sourcing...
-
Software Development Senior Associate
hace 3 días
Heredia, Costa Rica NTT DATA A tiempo completo**Req ID**: 243230 We are currently seeking a Software Development Senior Associate to join our team in Heredia, Heredia (CR-H), Costa Rica (CR). Office 356 Developer **About NTT DATA Services** **NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin,...
-
Senior People Connect Associate
hace 6 horas
Heredia, Costa Rica Moody'S A tiempo completoThe People Services & Solution Senior People Connect Associate provides seamless customer experience for Moody's employees on specialized and escalated inquiries.The Senior Associate will provide thoughtful and informative responses to employees, while mentoring and collaborating with the operational team.This role supports inquiries across all aspects of...
-
Tech Support Engineer Iii
hace 3 días
Heredia, Costa Rica Object Technology Solution A tiempo completo**OTSI** (**Object Technology Solutions, Inc**) has an immediate opening for a Tech Support Engineer III Tech Support Engineer III (REMOTE/ COSTA RICA) MAJOR RESPONSIBILITES: - Assist customers to analyze, diagnose, replicate and troubleshoot the reported issues to resolution. - This individual will also be working with engineering, quality assurance and...
-
Associate Project Coordinator
hace 3 días
Heredia, Costa Rica Moody's A tiempo completoThe Associate Project Coordinator will support the Data & Analytics Team presence and programs to ensure a successful allocation, execution, and completion of projects / results. **Functional Responsibilities**: - Support the coordination of learning events for the Finance organization with activities such as event creation, roster updates, zoom meetings...
-
Senior Associate Deal Operations Specialist
hace 6 horas
Heredia, Costa Rica Workday A tiempo completoYour work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...
-
Sr People Connect Associate
hace 6 horas
Heredia, Costa Rica Moody'S A tiempo completoThe People Services & Solution Senior People Connect Associate provides seamless customer experiencefor Moody's employees within region.Reporting to the People Connect Manager, this role will work to meetall expected service level agreements, track and analyze cases, and resolve and escalate cases, as needed.The People Services & Solution Senior People...
-
Financial Data Associate
hace 6 horas
Heredia, Costa Rica Moody'S A tiempo completoAs a **Financial Data Associate**, you will work in a dedicated team supporting a global process, entering financial data into Moody's internal databases.In this role, you must understand an operational process, perform market data research, navigate various data environments to make data updates, perform data integrity checks, interpret policies and...
-
Financial Data Associate
hace 6 horas
Heredia, Costa Rica Moody'S A tiempo completoAs a **Financial Data Associate**, you will work in a dedicated team supporting a global process, entering financial data into Moody's internal databases.In this role, you must understand an operational process, perform market data research, navigate various data environments to make data updates, perform data integrity checks, interpret policies and...
-
Financial Data Associate
hace 5 horas
Heredia, Costa Rica Moody'S A tiempo completoAs a **Financial Data Associate**, you will work in a dedicated team supporting a global process, entering financial data into Moody's internal databases.In this role, you must understand an operational process, perform market data research, navigate various data environments to make data updates, perform data integrity checks, interpret policies and...
-
Helpdesk Senior Associate
hace 6 horas
Heredia, Costa Rica Ntt Data A tiempo completoJob Description Req ID: 307554 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a [[Technical Analysis Senior Associate]] to join our team in [[Heredia]], [[Heredia]], [[Costa...
-
Financial Data Associate
hace 5 horas
Heredia, Costa Rica Moody'S Investors Service A tiempo completoAs a Financial Data Associate, you will work in a dedicated team supporting a global process, entering financial data into Moody's internal databases.In this role, you must understand an operational process, perform market data research, navigate various data environments to make data updates, perform data integrity checks, interpret policies and procedures,...
-
Associate Project Coordinator
hace 5 horas
Heredia, Costa Rica Moody'S Investors Service A tiempo completoImagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.DepartmentFinance/ Data & AnalyticsRole/ResponsibilitiesThe Associate Project Coordinator will support the Data & Analytics Team presence and...
-
Field And Channel Strategic Business Planner
hace 6 horas
Heredia, Costa Rica Hewlett Packard A tiempo completo**Job Summary**We are seeking a Strategic Development Manager to spearhead cross-functional initiatives, providing expert guidance to cultivate and implement capabilities, processes, and policies.In this pivotal role, you will be instrumental in driving and executing key strategic endeavors from inception to realization.Your adept leadership will steer the...
-
Senior Python Engineer
hace 23 horas
Heredia, Costa Rica FusionHit A tiempo completo**We are looking for a Senior Python Software Engineer to join our growing team in a fast-growing start-up environment for a San Francisco-based client. Teams are currently distributed with 3 junior to mid-level team members in need of mentoring. Must reside and have work authorization in Costa Rica, El Salvador or Colombia to apply.** - 4+ years of...
-
Prod Compliance Sr. Associate German
hace 23 horas
Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completoAmazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B1 English proficiency or higher. - B1 German...