Field Tech Senior Associate

hace 2 semanas


San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools

**Position's General Duties and Tasks**:

- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.
This service is on-site and may include the following activities:
a.
Assembly of equipment (Rollout)

b. Relocation of equipment between floors and buildings.
c. Installation of equipment for events.
d. Replacement of monitor and / or telephones in place at final customer locations.
e. Installation or removal of equipment for courses, training, or events (external).
Includes: Installation of computer equipment, printers, projectors, telephones, software, installations, scanners or other microcomputer device or equipment.
f. Basic Technical Support on EUC site with OnCall Service

e. Diagnoses and troubleshoots Level 2 problem encountered with personal computer hardware, software, and peripherals.
**Qualifications**

**Must have Skills**:

- Experience 1 - 3 years of IT work or end user support in software & hardware troubleshooting.
- Must have strong IT troubleshooting and problem-solving skills.
- Networking knowledge (offsite, or home setups).
- Must have demonstrated ability to manage multiple processes, priorities and demands to successfully meet customer SLAs.
Monitors the ticket queue(s) for incoming tickets and assigns and prioritizes tickets as required.
Field Services Support Sr.

We are currently seeking a Field Services Support Jr to join our team in Heredia, Costa Rica.
**Position overview**

End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools.
**Position's General Duties and Tasks**:

- IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.
This service is on-site and may include the following activities:
a.
Assembly of equipment (Rollout)

b. Relocation of equipment between floors and buildings.
c. Installation of equipment for events.
d. Replacement of monitor and / or telephones in place at final customer locations.
e. Installation or removal of equipment for courses, training, or events (external).
Includes: Installation of computer equipment, printers, projectors, telephones, software, installations, scanners or other microcomputer device or equipment.
f. Basic Technical Support on EUC site with OnCall Service

e. Diagnoses and troubleshoots Level 2 problem encountered with personal computer hardware, software, and peripherals.
**Qualifications**

**Must have Skills**:

- ** Experience 3 - 5 years of IT work or end user support in software & hardware troubleshooting.
**:

- **Must have strong IT troubleshooting and problem-solving skills.
**:

- Networking knowledge (offsite, or home setups).
- Must have demonstrated ability to manage multiple processes, priorities and demands to successfully meet customer SLAs.
- Monitors the ticket queue(s) for incoming tickets and assigns and prioritizes tickets as required.
**Nice to have, but not required**:

- ITIL Certification
- CompTIA Certification
- MSO 365 knowledge support
- Service Now

**Education Requirements**
- Bachelor's and Associate Degree in Computer Science or similar
- Language support: Spanish and Basic English
- Experience in Desktop support role.
- Work with project teams, Information Security, and Infrastructure Engineers to develop.
**About NTT DATA Services**

**Job Segment**:
Cloud, Technical Support, Computer Science, Information Security, Consulting, Technology



  • San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completo

    We are currently seeking a Field Tech to join our team in Heredia, Costa Rica**Position's General Duties and Tasks**:- _IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role.This service is on-site and may include the following activities:_- a.Assembly of equipment...

  • Field Tech Associate

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    **About NTT DATA Services****NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by...

  • Technical Associate

    hace 1 día


    San Francisco, Heredia, Costa Rica Ntt Data Services A tiempo completo

    Ntt Data Services is committed to creating a diverse and inclusive environment for all employees. As a Technical Associate - Field Support, you will play a key role in ensuring that our clients receive high-quality technical support services.**Job Description:**This role involves providing technical support to end-users, troubleshooting and resolving...


  • San Francisco, Heredia, Costa Rica Re:Sources Global A tiempo completo

    **Job Overview**We are seeking a highly skilled Senior Associate, Information Security to join our team at Re:Sources Global. As a member of our incident response team, you will be responsible for containing, remediating, and closing cyber security incidents.**Key Responsibilities**Develop and manage incident response programs.Collaborate with legal, data...


  • San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    About the TeamOur team is committed to providing exceptional support to our customers and stakeholders. We strive to create a positive and inclusive work environment where everyone feels valued and supported.Job DescriptionThis Document Management Associate role will involve handling physical documents stored in offsite storage and/or local office file...


  • San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completo

    Sysco Costa Rica is seeking an experienced Senior Program Manager for Tech Projects to drive the success of our technology-focused initiatives. As a key member of our leadership team, you'll be responsible for developing and executing strategic plans, leading cross-functional teams, and ensuring the successful delivery of technology projects.In this role,...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    **About the Role**We are seeking an Expense Claims Associate to support the Senior guidance process expense reports in accordance with Bosch central instructions. This includes taking into consideration tax laws, currency, and exchange rate adjustments.**Responsibilities**Receive Travel and Expense claim forms.Support the process of Travel and Expense claim...

  • Logistics Associate

    hace 7 días


    San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

    **Job Description**We are seeking a motivated Logistics Associate to join our team at Marriott International, Inc. As a Logistics Associate, you will be responsible for coordinating the movement of goods and materials, managing inventory levels, and ensuring timely delivery of products.**Key Responsibilities:**Coordinate with vendors and suppliers to...


  • San Francisco, Heredia, Costa Rica Zm Financial Systems A tiempo completo

    At Zm Financial Systems, we empower organizations to make informed decisions by leveraging the expertise of our team. As an Associate Financial Analyst, you will play a critical role in supporting the financial planning and analysis processes.The ideal candidate will have strong analytical skills, excellent communication abilities, and a passion for...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    **Job Title: Technical Operations Associate**We are seeking a highly skilled Technical Operations Associate to join our team at Bosch Service Solutions.As a Technical Operations Associate, you will play a key role in supporting our USM Solution infrastructure.You will be responsible for implementing monitoring and alerting systems to ensure that our...

  • It Project Tech Lead

    hace 1 día


    San Francisco, Heredia, Costa Rica Citi A tiempo completo

    The IT Project Tech Lead is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the...


  • San Francisco, Heredia, Costa Rica Workday A tiempo completo

    Your work days are brighter here.At Workday, it all began with a conversation over breakfast.When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market.And when we began to rise, one thing that really set us apart was our culture.A culture which was driven by our value of putting our people...


  • San Francisco, Heredia, Costa Rica Ntt Data A tiempo completo

    Job Overview:Ntt Data is a trusted global innovator of business and technology services. As a Technical Analysis Senior Associate, you will be part of our team in Costa Rica, providing exceptional technical support to clients.Key Responsibilities:• Manage all types of inquiries generated via inbound activities such as chat, email, and call.• Attend the...

  • Financial Data Associate

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.As a**Temporary Financial Data Associate**, you will work in a dedicated team supporting a global process, entering financial data into Moody's internal databases.In this role, you must understand an operational process, perform market data research,...

  • Financial Data Associate

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Moody'S A tiempo completo

    As a **Financial Data Associate**, you will work in a dedicated team supporting a global process, entering financial data into Moody's internal databases.In this role, you must understand an operational process, perform market data research, navigate various data environments to make data updates, perform data integrity checks, interpret policies and...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    Citi Job SummaryWe are seeking a skilled Intermediate Finance Accounting Analyst to join our team. As a key member of our organization, you will contribute to the delivery of high-quality financial services, working closely with senior leadership and cross-functional teams to drive business success.Your ResponsibilitiesConduct thorough financial analyses to...


  • San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completo

    **About Cloud Software Group**Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

  • Contract Sr Associate

    hace 4 días


    San Francisco, Heredia, Costa Rica Bayer A tiempo completo

    Contract Sr AssociateEver feel burnt out by bureaucracy? Us too. That's why we're changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategyTASKS AND RESPONSABILITIES Process...


  • San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completo

    Imagine what we can INSPIRE with youMoody's empowers people to make better decisions and achieve brighter futures.This is what motivates us to bring out the best in our products and our people.Join us.Forward Together.DepartmentFinance/ Data & AnalyticsRole/ResponsibilitiesThe Associate Project Coordinator will support the Data & Analytics Team presence and...

  • Financial Data Associate

    hace 2 semanas


    San Francisco, Heredia, Costa Rica Moody'S Investors Service A tiempo completo

    As a Financial Data Associate, you will work in a dedicated team supporting a global process, entering financial data into Moody's internal databases.In this role, you must understand an operational process, perform market data research, navigate various data environments to make data updates, perform data integrity checks, interpret policies and procedures,...