Infrastructure Delivery Expert

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

The role of Senior IT Infrastructure Specialist at Citi involves assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to utilize infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.

Key responsibilities include creating complex project plans, performing impact analyses, solving high-impact problems/projects, and providing resolution to restore services. Additionally, this role entails providing Root Cause Analysis (RCA) post restoration of service, designing testing approaches, complex processes, reporting streams, and assisting with the automation of repetitive tasks. Technical/strategic direction will be provided to team members, and review of requirement documents, definition of hardware requirements, and updates to processes and procedures as necessary will be performed.

This position requires ongoing compliance with regulatory requirements and responsibility for applications dealing with the overall operating system. Conducting project-related research and having the ability to operate with a limited level of direct supervision are also essential skills. The ideal candidate will be able to exercise independence of judgment and autonomy, act as an SME to senior stakeholders and/or other team members, and appropriately assess risk when business decisions are made.



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