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**Job Summary**
We are seeking a skilled Technical Support Specialist to join our team at Equifax. The ideal candidate will provide Level 1 and Level 2 end-user software and hardware support, documenting requests, incidents, and user queries.
**Key Responsibilities**:
- Identify, diagnose, and resolve level one issues in computer hardware and software in mainframe systems such as laptops and PCs.
- Install and upgrade hardware and software, providing complete assistance while configuring hardware, software, and peripherals of the end-user systems.
- Provide one-on-one assistance to end-users regarding technical flaws, either by phone, mail, or in person.
- Resolve network-related issues like local area connection problems, network access, mails, internet, dial-ins, etc.
- Assist in the installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.
**Requirements**:
- High School Diploma / Technical High School Graduate.
- Fluent in English skills both oral and written (B2 / C1).
- Technical Support Technician certification or similar.
**What We Offer**
- Comprehensive compensation package.
- Healthcare package.
- On-site doctor and paramedics service 24/7.
- Life insurance.
- Gym facilities.
- Collaborative workspaces.
- Free transportation and parking.
- Subsidized cafeteria.
- Solidarity association.
- Organizational growth potential through our online learning platform with guided career tracks.
