Technical Support Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

At Equifax, we empower individuals to achieve their full potential.

We are seeking a skilled Technical Support Specialist to provide level 1 and level 2 end-user software and hardware support for our Costa Rica Shared Service Center.

The successful candidate will identify, diagnose, and resolve technical issues in computer hardware and software, install and upgrade hardware and software, and provide complete assistance while configuring hardware, software, and peripherals of the end-user systems.

Key Responsibilities:

  • Provide one-on-one assistance to end-users regarding technical flaws via phone, mail, or in-person
  • Resolving network-related issues like local area connection problems, network access, mails, internet, dial-ins, etc.
  • Providing assistance in installation of other peripherals like printers, scanners, etc., cabling systems like local area network cables, network interface cards, wired switches, etc.

Requirements:

  • High School Diploma / Technical High School Graduate
  • Fluent in English skills both oral and written (B2 / C1)
  • Technical Support Technician certification or similar
  • Experience with a variety of audio, visual, and multi-media equipment required

Benefits:

  • Comprehensive compensation and healthcare packages
  • On-site doctor, paramedics service 24/7
  • Life insurance
  • Gym facilities
  • Collaborative workspaces
  • Free transportation and parking
  • Subsidized cafeteria
  • Solidarity association
  • Organizational growth potential through our online learning platform with guided career tracks


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