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Technical Support Specialist
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We are seeking a skilled Technical Support Specialist to join our team in Heredia, Costa Rica. The ideal candidate will have 1-2 years of experience in IT work or end-user support, with strong troubleshooting and problem-solving skills.
Key Responsibilities:
- Provide technical assistance to customers via phone, email, or on-site visits
- Troubleshoot Level 1 problems with personal computer hardware, software, and peripherals
- Collaborate with project teams, Information Security, and Infrastructure Engineers to develop solutions
Required Skills and Qualifications:
- Bachelor's or Associate Degree in Computer Science or similar
- Strong knowledge of networking concepts and off-site setups
- Excellent communication and customer service skills
Nice to Have:
- ITIL Certification
- CompTIA Certification
- MSO 365 knowledge support
About NTT DATA Services:
We are an equal opportunity employer and consider all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.
