Support Excellence Specialist
hace 5 días
At Mphasis, we apply next-generation technology to help businesses transform globally.
Our Customer Centricity approach is reflected in the Front2Back Transformation methodology.
Mphasis' innovative approach uses cloud and cognitive power to provide hyper-personalized digital experiences for clients and their end customers.
Job Summary:
We are seeking a Support Excellence Specialist to assist customers with complaints and inquiries, providing product and service information.
This role plays a vital part in helping customers understand our products and answering questions about their reservations.
To excel in this position, you must remain calm under pressure, have experience working with computers, and possess excellent communication skills.
You may work with internal and/or external customers.
Key Responsibilities:
- Provide high-quality customer support through various communication channels.
- Assist customers with product-related queries and resolve issues efficiently.
- Collaborate with internal teams to ensure seamless customer experiences.
Requirements:
- Fluency in English (B2+ level) or higher.
- Basic understanding of Microsoft Office applications.
- High School Diploma or equivalent required.
Preferred Qualifications:
- Previous customer service experience.
- Technical support experience.
- Financial background or relevant industry experience.
- Experience working towards goals and objectives.
- Sales experience.
- Intermediate to advanced Excel skills.
- SAP knowledge.
Benefits and Opportunities:
We offer a confidential and inclusive work environment, adhering to EEO guidelines.
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