Global Operations Support Specialist
hace 1 semana
Company Overview:
Citi is the leading global bank, with approximately 200 million customer accounts and operations in over 160 countries and jurisdictions. As a global leader in the financial industry, Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
The Ops Support Specialist will be part of Citi's Enterprise Operations & Technology teams, which re-engineer client and partner processes to deliver excellence through secure, reliable, and controlled services.
Key Responsibilities:
- Support diverse services through phone calls and chat, working directly with next-level support
- Communicate daily with management on productivity, quality, and availability
- Facilitate training based on staff needs within the department and assist with answering staff questions as needed
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed
Requirements:
- Bachelor's degree or university degree equivalent experience
- Previous relevant customer service experience
- English proficiency is a must
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
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