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At Amazon Web Services Costa Rica, we are seeking a highly skilled Global Operations Specialist to join our Sales Operations team. The successful candidate will be responsible for supporting our AWS field sales teams in Costa Rica, providing expert advice and executing operational tasks with precision.
The ideal candidate will have a deep understanding of operational processes and the ability to communicate effectively across multiple technical and non-technical business units. They will work closely with cross-functional teams to resolve issues, analyze root causes, and implement solutions to improve operational efficiency.
Serving as a trusted advisor and support for Sales Operations and Sales teams, the Global Operations Specialist will be responsible for:
- Serving as a subject matter expert on account management concerns and executing simple account segmentation requests.
- Analyzing root causes for tool and system access concerns and establishing next steps to be communicated appropriately to internal stakeholders.
- Executing manual workflows to support larger Sales Operations mechanisms with accuracy and timeliness.
- Providing input on sales operations processes based on sales feedback, ticket volume, and ticket type.
- Working with other cross-functional teams to resolve issues in a timely manner.
- Performing regular governance checks and data validation to achieve data consistency.
- Occasionally retrieving and evaluating data using Excel and other data management/BI systems.
- Providing ad-hoc support and reports.
The successful candidate will possess strong quantitative, analytical, and organizational skills, with attention to detail and excellent problem-solving skills. They will be highly organized, with excellent multi-tasking skills and the ability to work efficiently in ambiguous situations. Furthermore, they must meet/exceed Amazon's leadership principles requirements for this role and demonstrate functional experience with Amazon's depth and complexity.
