Excellence Improvement Specialist
hace 4 días
The Operational Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting Virtual Operations Excellence Reviews in franchise stores. This individual will play a key role in driving continuous improvement across our stores.
Main Responsibilities:
- Conduct Virtual Operations Excellence Reviews and provide coaching to the field operations team
- Drive constant Operations Excellence Improvement during each virtual store visit
- Maintain a thorough understanding of guest and operational needs & standards
- Motivate and develop positive relationships with the store's team members
- Develop a teaching and coaching culture with every visit
- Craft effective action plans that drive system improvements
Requirements:
- Education level: High school diploma or higher
- Advanced Microsoft Office knowledge (MS Word, MS Excel, MS PowerPoint)
- Time management, planning, and organizational skills are a must
- Strong facilitation skills, including the ability to lead third-party vendors
- Good presentation skills, motivating and persuasive
- Detailed and service-oriented, maintain confidentiality and sensitive information
- Strong analytical skills a must
- Strong interpersonal, written, communication, and relationship-building skills
- Flexible and willing to work on weekends, and weekdays
- Strong work ethic and integrity, a must
- Languages required: Arabic (B2+)
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