Operational Excellence Specialist
hace 1 semana
Operational Excellence Specialist
">The Customer Service Team Lead will be responsible for driving operational excellence in our customer service operations. This position requires strong analytical and problem-solving skills, as well as the ability to communicate effectively with team members and stakeholders.
">Main Responsibilities:
">- ">
- Analyze performance metrics to identify areas for improvement.">
- Develop and implement process improvements to increase efficiency and effectiveness.">
- Collaborate with other teams to ensure seamless operations and effective communication.">
- Maintain accurate records and reports to track performance metrics.">
- Provide coaching and training to team members to enhance their skills and knowledge.">
- Participate in regular meetings to discuss progress and identify areas for improvement.">
- Develop and manage staffing plans to meet business needs.">
- Ensure compliance with company policies and procedures.">
Requirements:
">- ">
- Bachelor's degree in Business or a related field.">
- 4-5 years of Call Center experience as a Team Lead or Supervisor.">
- Proficiency in Microsoft Office.">
- English language proficiency (C1 level).">
- Results-oriented and customer-service focused.">
- Excellent leadership and communication skills.">
- Able to work in a fast-paced environment.">
About Bosch Group:
">Bosch Group is a leading global provider of technology and services. We are committed to innovation and excellence in all aspects of our business.
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