Operational Excellence Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Operational Excellence Specialist

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The Customer Service Team Lead will be responsible for driving operational excellence in our customer service operations. This position requires strong analytical and problem-solving skills, as well as the ability to communicate effectively with team members and stakeholders.

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Main Responsibilities:

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  • Analyze performance metrics to identify areas for improvement.">
  • Develop and implement process improvements to increase efficiency and effectiveness.">
  • Collaborate with other teams to ensure seamless operations and effective communication.">
  • Maintain accurate records and reports to track performance metrics.">
  • Provide coaching and training to team members to enhance their skills and knowledge.">
  • Participate in regular meetings to discuss progress and identify areas for improvement.">
  • Develop and manage staffing plans to meet business needs.">
  • Ensure compliance with company policies and procedures.">
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Requirements:

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  • Bachelor's degree in Business or a related field.">
  • 4-5 years of Call Center experience as a Team Lead or Supervisor.">
  • Proficiency in Microsoft Office.">
  • English language proficiency (C1 level).">
  • Results-oriented and customer-service focused.">
  • Excellent leadership and communication skills.">
  • Able to work in a fast-paced environment.">
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About Bosch Group:

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Bosch Group is a leading global provider of technology and services. We are committed to innovation and excellence in all aspects of our business.



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