Operational Excellence Manager

hace 7 días


San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Role

We are seeking a highly skilled and motivated individual to join our Global Payroll Operational Excellence team as an Operational Excellence Manager - Payroll. This exciting opportunity is part of Amazon Support Services Costa Rica Srl, a stable and growing company.

Key Responsibilities

  • Lead Lean Six Sigma Yellow/Green Belt projects for metrics improvement through DMAIC approach.
  • Act as a project manager for small and medium size projects by directing, supporting and coaching project(s) team members and stakeholders and reporting on the project progress and status.
  • Collaborate with payroll operations, payroll upstream teams and technology teams on joint initiatives and reports.
  • Work within various time constraints to meet critical business needs, deep dive large datasets to uncover trends and identify root causes for performance misses, while ensuring accuracy of data reported out.
  • Communicate with Stakeholders, in a manner that enables them to have a common understanding of the projects/metrics status, risks, and decision points of system or process changes.
  • Represent Global Payroll OE in local and global meetings/conference calls.

About the Team

The Global Payroll Operational Excellence team is a dynamic and collaborative environment where individuals can leverage their skills and experience to drive process improvements, standardize processes, and eliminate the root cause of defects within the current metric reporting systems.



  • San Francisco, Heredia, Costa Rica Uber A tiempo completo

    We are looking for an exceptional Operational Excellence Manager to join our Enablement Community Operations Org.The successful candidate will be responsible for developing and implementing operational frameworks, processes, and governance definitions to drive our team's growth and maturity.CURRENT PROJECTS:Voice of the Customer ProgramPolicy & Customer...


  • San Francisco, Heredia, Costa Rica Aligntech A tiempo completo

    Position SummaryWe are seeking an experienced Operational Excellence Manager to join our team. As a key member of our operations team, you will be responsible for driving process improvements, leading cross-functional teams, and ensuring high-quality service delivery.Key Responsibilities:Develop and implement process improvements to enhance efficiency and...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we prioritize culture and seek individuals who are passionate about their jobs, easy to work with, and value teamwork over individual achievement. We're a global organization operating across 44 countries, investing in new technologies, talented people, and innovation to help our clients maximize every opportunity.We're looking for a seasoned...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job DescriptionWe are seeking a highly skilled Operational Excellence Specialist to join our team at Amzn Support Srvcs Costa Rica. As an Operational Excellence Specialist, you will play a critical role in driving process improvements and delivering operational efficiency across the organization.About the Role:Support the execution of the WW FGBS ACES...


  • San Francisco, Heredia, Costa Rica Huber+Suhner A tiempo completo

    At Huber+Suhner, we design and create essential components that transport power and data through networks. This is how our employees around the globe contribute to a world where people get and stay connected.Key Responsibilities:Synthesize cost center budgets based on specifications, projections, trends, and company targetsMonitor cost trends, initiate...


  • San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

    **Company Overview**Servicenow is a leading provider of cloud-based IT service management software. Our technology enables organizations to streamline their operations, improve efficiency, and enhance customer experiences.We are committed to delivering innovative solutions that meet the evolving needs of our customers. As a Program Manager at Servicenow, you...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job OverviewThe Operational Excellence Team Lead will be responsible for providing professional business and customer service support to Auxis clients, ensuring high levels of customer satisfaction and productivity.


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    **Job Overview**Citi seeks a highly motivated and organized Operational Excellence Manager to lead the business office for Stakeholder Services within HR Shared Services. As an Operations Lead Analyst, Vice President, you will be responsible for leading projects, coordinating across all regions to prepare business updates, develop organization communications...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    **Job Summary:**The role of Operational Excellence Lead at Auxis involves providing high-level support to customer service clients, focusing on achieving exceptional levels of customer satisfaction and productivity. As a key member of the project team, this individual will offer guidance, direction, monitoring, and coaching to assigned teams across various...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job DescriptionThe Operational Excellence Coach plays a crucial role in driving continuous improvement across our franchise stores. This individual will conduct Virtual Operations Excellence Reviews, providing guidance and coaching to the field operations team.Main Responsibilities:Conduct Virtual Operations Excellence Reviews and provide coaching to the...


  • San Francisco, Heredia, Costa Rica Citi A tiempo completo

    About the PositionWe are looking for a highly experienced professional to fill the position of TPU Operational Excellence Head. The successful candidate will be responsible for leading a team and driving operational excellence across the organization, with a focus on risk management, operations, and systems.This is a challenging role that requires a high...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Operational Excellence Specialist">The Customer Service Team Lead will be responsible for driving operational excellence in our customer service operations. This position requires strong analytical and problem-solving skills, as well as the ability to communicate effectively with team members and stakeholders.">Main Responsibilities:">">Analyze performance...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    Job Overview:We are seeking an experienced Operational Excellence Specialist to join our team at Equifax. In this role, you will be responsible for driving process improvement initiatives across the organization.About the Role:The Operational Excellence Specialist will assess the feasibility of process improvement opportunities and prioritize them based on...


  • San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Job summaryAmazon Customer Excellence Services (ACES) owns the identification of High impact initiatives, and develops, deploys and sustains scalable mechanisms to continuously improve FGBS operations.ACES centralize tangible cost savings initiatives, improvement project portfolio, invent and simplify culture.As an ACES Specialist you will support site...


  • San Francisco, Heredia, Costa Rica Equifax A tiempo completo

    **Operational Excellence Engineer Job Summary**We are seeking an Operational Excellence Engineer to join our team and support our business efforts in identifying critical processes, building metrics to measure risks and compliance, and developing improvement plans.**Key Responsibilities:**Design and implement process improvements to enhance operational...


  • San Francisco, Heredia, Costa Rica Viant Medical A tiempo completo

    About this Role:We are seeking a results-driven Operational Efficiency Manager to join our team. As a key member of our operations group, you will be responsible for driving operational excellence across all aspects of our business.Key Responsibilities:Develop and implement strategies to drive operational efficiency and reduce costsCollaborate with...


  • San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **About Us**We're Experian, the world's leading global information services company. We unlock the power of data to create more opportunities for consumers, businesses, and society.We prioritize our culture, looking to bring people to the team who are passionate about their jobs, easy to work with, and who value teamwork over self.As an Employee Experience...


  • San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    3+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores.The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit.- Ability to effectively coach,...


  • San Francisco, Heredia, Costa Rica Auxis A tiempo completo

    Job Summary:The Operations Excellence Coach is responsible for providing guidance and coaching to the field operations team while conducting the Virtual Operations Excellence Review in franchise stores.The Operations Excellence Coach (OEC) must drive constant Operations Excellence Improvement during each virtual store visit.- Ability to effectively coach,...