Operational Excellence Manager
hace 7 días
About the Role
We are seeking a highly skilled and motivated individual to join our Global Payroll Operational Excellence team as an Operational Excellence Manager - Payroll. This exciting opportunity is part of Amazon Support Services Costa Rica Srl, a stable and growing company.
Key Responsibilities
- Lead Lean Six Sigma Yellow/Green Belt projects for metrics improvement through DMAIC approach.
- Act as a project manager for small and medium size projects by directing, supporting and coaching project(s) team members and stakeholders and reporting on the project progress and status.
- Collaborate with payroll operations, payroll upstream teams and technology teams on joint initiatives and reports.
- Work within various time constraints to meet critical business needs, deep dive large datasets to uncover trends and identify root causes for performance misses, while ensuring accuracy of data reported out.
- Communicate with Stakeholders, in a manner that enables them to have a common understanding of the projects/metrics status, risks, and decision points of system or process changes.
- Represent Global Payroll OE in local and global meetings/conference calls.
About the Team
The Global Payroll Operational Excellence team is a dynamic and collaborative environment where individuals can leverage their skills and experience to drive process improvements, standardize processes, and eliminate the root cause of defects within the current metric reporting systems.
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