Operational Excellence Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Job Overview**

Citi seeks a highly motivated and organized Operational Excellence Manager to lead the business office for Stakeholder Services within HR Shared Services. As an Operations Lead Analyst, Vice President, you will be responsible for leading projects, coordinating across all regions to prepare business updates, develop organization communications and lead VOE efforts.

The ideal candidate will oversee the financials, workforce planning efforts and headcount tracking, while driving the Business office function in its execution of portfolio / project / program management. Additionally, you will manage key HRSS programs and projects, including leading project tasks and plans; facilitation; communication planning and execution; and other project planning activities.

Key Responsibilities:

  • Drive the Business office function in its execution of portfolio / project / program management
  • Manage key HRSS programs and projects, including leading project tasks and plans; facilitation; communication planning and execution; and other project planning activities
  • Collaborate with key partners across HRSS, HR and CSS to implement strategic initiatives and ensure alignment
  • Design and prepare executive level presentations, business reviews and reports, including Town Halls and VOE reports
  • Maintain an active engagement regional STS leaders and partner with HRSS and HR to ensure various programs are aligned
  • Manage the product financials, including tracking productivity initiatives, investment requests, workforce planning
  • Partner with regional operations teams to develop the employee engagement strategy
  • SIGNIFICANT exposure to global and regional senior leadership
  • Ensure global standardization within Stakeholder Services in partnership with the regional leads
  • Identify potential migrations or right placements as part of our strategy
  • Lead end to end process reviews and provide recommendations to enhance end user experience across HRSS
  • Partner and lead regional business analysts to analyze metrics and suggest initiatives that will allow process and controls improvements
  • Partner with regional business analyst to enhance customer satisfaction score across HRSS


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