Operational Excellence Professional

hace 7 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Description

We are seeking a highly skilled Operational Excellence Specialist to join our team at Amzn Support Srvcs Costa Rica. As an Operational Excellence Specialist, you will play a critical role in driving process improvements and delivering operational efficiency across the organization.

About the Role:

  • Support the execution of the WW FGBS ACES strategy through local management of projects and partnership with other support teams.
  • C coach, train and promote the continuous improvement culture across the site.
  • Proactively perform quantitative analysis of key process indicators, to identify and promote process improvement opportunities that deliver on cost reductions or improvement of key performance indicators.
  • Demonstrate discretion in coordination of project scoping and prioritization, in alignment to business objectives.
  • Oversee a segment of site project portfolio as assigned by the ACES Manager, ensuring project progress, guidance, mentorship and benefits crystallization through completion.
  • B build compelling communication plans to ensure all site projects status are widely informed across the site.
  • A act as a consultant for mechanism building for the site.
  • E escalate and resolve systemic issues that represent roadblocks for process improvement and customer excellence, while providing resolution options.

About You:

  • You have a proven track record of driving process improvements and delivering operational efficiency.
  • You possess excellent analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • You have experience working with structured data driven toolsets (Lean, Six Sigma, Analytics, ML, etc.)
  • You are self-starter capable of taking initiative and working with minimal direction.
  • You hold an MBA or Master's Degree in a related field.


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