Operational Excellence Supervisor

hace 1 semana


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Role Overview

The Operational Excellence Supervisor at Auxis will lead the creation and delivery of training programs focusing on induction, process, and systems training, ongoing skills development, and entry-level leadership development within the Operations function.

This role will bring expertise to the department on training and quality monitoring best practice to create effective and engaging programs that maximize individual role effectiveness and drive strong engagement.

Key Responsibilities:

  • L lead and build a strong Training and Quality team, setting high expectations to provide an effective and efficient service to the Operations department, enabling and supporting the achievement of overall business goals.
  • A act as a role model and brand ambassador for Auxis, setting a high standard of behavior and professionalism.
  • C coach and develop Training and Quality team members to build their skills and effectively manage their performance.
  • D deliver effective goal setting, communication plans, 1:1s, team meetings, and regular team catch-ups.
  • T take ownership of the Quality Monitoring Framework for the department, ensuring it supports the business goals of delivering a good customer experience and driving compliance with processes, as well as engaging staff in their development.
  • E ensure quality monitoring is undertaken consistently across the department.
  • P provide structured reporting and insight, so that the process provides individual scoring for objectives, as well as driving ongoing improvement in individual skills, processes, and systems as needed.

Requirements:

  • English - Spanish Language (Oral and writing 90% or higher) (C1 level in English).
  • Qualifications in training delivery or coaching preferred.
  • 4+ years of people leadership experience.
  • Experience of designing or operating within operational quality monitoring frameworks.
  • Experience of designing and delivering training in systems and process change, as well as entry-level leadership development.
  • Strong coaching, feedback, and learning facilitation experience.
  • Planning, scheduling, and training evaluation experience.
  • Strong project management skills.
  • Process improvement aptitude and skills.
  • Strong organizational skills.
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Time Management: Managing one's own time.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.


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