Technical Support Specialist for Equifax

hace 3 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Company Overview

We are a leading provider of information solutions and human-centric technologies, helping individuals, businesses, and governments make informed decisions. Our vision is to help people work towards their financial health.

Job Description

We are seeking a Technical Support Specialist to join our team in providing exceptional support to internal employees and contractors. As a Technical Support Specialist, you will be responsible for resolving system-related issues impacting multiple users and Contact Center tools.

Key Responsibilities

  • Provide timely and effective support to internal employees and contractors via phone, email, or chat
  • Investigate and resolve technical issues efficiently, escalating complex problems to senior teams as needed
  • Analyze reported issues to correlate with known incidents, utilizing Runbooks and system knowledge to provide first-call resolution whenever possible

Required Skills and Qualifications

To succeed in this role, you will need:

  • Advanced spoken and written English language skills (B2+ / C1 level)
  • At least one year of proven experience in Technical Support
  • Familiarity with ticket management systems and customer service principles

Desirable Skills

Proficiency in:

  • ServiceNow
  • SalesForce
  • Confluence
  • Genesys Call System
  • Avaya Cal System
  • Google Chat/Hangout or Slack, or similar group chat technology
  • PagerDuty - Support Engagement and Alerting tool

Benefits

We offer a comprehensive compensation package, including:

  • Competitive salary
  • Comprehensive healthcare plans
  • On-site doctor and paramedic services 24/7
  • Life insurance
  • Gym facilities
  • Collaborative workspaces
  • Free transportation and parking
  • Subsidized cafeteria
  • Solidarity association
  • Organizational growth potential through online learning platform with guided career tracks

EQUAL OPPORTUNITIES EMPLOYER

We welcome applications from all qualified candidates and are committed to equal opportunities employment. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.



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