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Audio Visual Support Specialist
hace 2 semanas
Company Overview: Equifax is a leading data and technology company that empowers individuals to take control of their financial well-being. Our mission is to power your possible, by helping people and businesses prosper.
">We are seeking a highly skilled Audio Visual Support Specialist to join our Costa Rica Shared Service Center team. As an End User Support Senior Audio And Video Support, you will be responsible for providing level 1 and level 2 end-user audio, video, and printer support.
">Job Description: The successful candidate will provide basic training and operational services to end-users, document requests, incidents, and user queries, and monitor solution processes. Key responsibilities include:
">- ">
- Providing assistance in the installation of peripherals like printers, scanners, etc.,">
- Video/audio conference setup and support,">
- AV equipment setup and support,">
- Presentation / multi-media meeting room support,">
- Coordinating with third-party service providers for timely repair of systems under maintenance agreement warranties, and repairing minor flaws in hardware if not covered under the same.">
Requirements: To be successful in this role, you will need:
">- ">
- A high school diploma or technical high school graduate, technical support technician certification, or similar,">
- Fluent English skills both oral and written (B2/C1),">
- At least 1 year of experience working with various audio, visual, and multimedia equipment.">
What Sets You Apart: If you have experience with the Crestron platform, basic knowledge of Windows Server Operating Systems, ability to conduct research into computing issues, effectively prioritize tasks in high-pressure environments, solid analytical and problem-solving skills, and exceptional customer service orientation, you will stand out as a strong candidate.
">Benefits: We offer comprehensive compensation packages, on-site doctor and paramedic services 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
">Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
