Technical Operations Specialist
hace 2 días
At Kyndryl, we are committed to delivering exceptional service and support to our clients.
The Service Coordinator will play a crucial role in managing Severity 1 Major Incidents that impact our clients on production or financial environments.
This position requires strong leadership skills, effective communication, and the ability to coordinate action plans, ETAs, and follow-ups to accelerate recovery processes and mitigate business impacts.
The Service Coordinator will work closely with various teams, including DPE, PE product development, management, and senior management, to ensure high levels of customer satisfaction.
Main responsibilities:
- Manage Severity 1 Major Incidents
- Coordinate action plans, ETAs, and follow-ups
- Document all actions and progress made
- Ensure proper communication with stakeholders
**Required Technical and Professional Expertise:**
We are looking for individuals with strong technical and professional expertise, including:
- ITIL Certification
- Agile Experience
- Service Management Experience
- Strong verbal and written communication skills
- Ability to work under pressure
- Strong negotiation skills
**Benefits:**
Kyndryl offers a range of benefits to its employees, including:
- A competitive salary
- A comprehensive benefits package
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
**Others:**
This is a full-time position, and travel is not required. The preferred education is a Bachelor's Degree, and the country/region is Costa Rica.
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