Gpa Core Compliance Support Lead

hace 23 horas

Heredia, Costa Rica Citi A tiempo completo

The Apps Support Intmd Analyst is a developing professional role.
Deals with most problems independently and has some latitude to solve complex problems.
Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family.
Applies analytical thinking and knowledge of data analysis tools and methodologies.
Requires attention to detail when making judgments and recommendations based on the analysis of factual information.
Typically deals with variable issues with potentially broader business impact.
Applies professional judgment when interpreting data and results.
Breaks down information in a systematic and communicable manner.
Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information.
Moderate but direct impact through close contact with the businesses' core activities.
Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
**Responsibilities**:

- The Apps Support Intmd Analyst provides technical and business support for users of Citi Applcations.
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participates in disaster recovery testing
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Exchanges ideas and information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned in a concise and logical manner.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:

- 2-5 years experience
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
- Participation in some process improvements.
- Previous experience or interest in standardization of procedures and practices.
- Basic Business knowledge/ understanding of financial markets and products.
- Knowledge/ experience of problem Management Tools.
- Understands of how own sub-function integrates within the function and commercial awareness
- Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
- Good customer service, communication and interpersonal skills
- Good knowledge of the business and its technology strategy
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge of issue tracking and reporting using tools
- Good all-round team member
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholder

**Education**:

- Bachelor's/University degree or equivalent experience

Required Knowledge/Experience:

- Unix Skills
- SQL hands on experience (DML sentences - select, insert, update, delete) is required.
DDL and other is recommended.
- Application server and Webserver Middleware software (IBM MQ, Java, Microservices, Java Tomcat and Apache is preferred, WebSphere) is preferred.
- Ability to restart services, review and analyze logs, learn quickly, understand code deployment process and process flow involved to troubleshoot issues as required
- Lead issue calls and facilitate timely communications with applicable stakeholders
- Experience with ITIL and Service Now
- Scheduling tools (Autosys is preferred, Control M, Tivoli)
- Monitoring Tools (Apps Dynamics, Splunk)
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster.
View the **EEO is the Law Supplement**.
View the **EEO Policy Stateme

  • Gpa Application Support Manager

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    The GPA Applications Support Manager (Full Suite Ledger support) leads the Costa Rica based FullSuite operations support team, oversees various general system operations support processes including inbound feeds monitoring, system runbook processing and monitoring, system performance and integrity validations, communications and a common support for...

  • Compliance Aml Core Sr Manager

    hace 23 horas

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**:- Evaluate, enhance and implement best -in-class AML Compliance policies and practices.- Provide expert advice on AML Compliance policies to the AML/Financial Crime Support teams and the business.- Perform AML Compliance quality and testing, evaluate process deficiencies, analyze control measures, enhance reporting capabilities and...

  • Operations Compliance Lead

    hace 4 días

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT Costa Rica IS LOOKING FOR A Lead Manager Operations Compliance and Services** **SENIORITY LEVEL**:Management **FUNCTION**:...

  • Process Engineer Compliance Support

    hace 5 días

    Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. Additionally, the Process Engineer Compliance Support will manage individual project priorities, deadlines, and deliverables, as well as support...

  • Compliance Analyst

    hace 23 horas

    Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Technical in Accounting/Finance with 1+ years of post-qualification experience in Finance Operations/Shared Services, Accounts Payable or Account Receivable (Collections) or General Ledger.- Proven experience working on LATAM Countries.- Proven strong customer focus.- Track record of driving or escalating issues.- Expertise in using Oracle Financial...

  • Compliance Analyst

    hace 23 horas

    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Technical in Accounting/Finance with 1+ years of post-qualification experience in Finance Operations/Shared Services, Accounts Payable or Account Receivable (Collections) or General Ledger.- Proven experience working on LATAM Countries.- Proven strong customer focus.- Track record of driving or escalating issues.- Expertise in using Oracle Financial...

  • Bao Support Team Lead

    hace 6 días

    Heredia, Costa Rica Citi A tiempo completo

    The Operational Risk Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise....

  • Compliance Risk Specialist, Seller Compliance

    hace 23 horas

    Heredia, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

    3+ years experience in program or project management- Experience using data and metrics to drive improvements- Experience defining requirements, facilitating progress and identifying blockers.- Experience implementing repeatable processes and driving automation or standardization- Experience owning program strategy and end to end delivery- Experience with...

  • Latin America Aml Core Officer, Vp

    hace 6 días

    Heredia, Costa Rica Citi A tiempo completo

    Citi has established a comprehensive Global AML Program to help protect both our clients and our franchise from money laundering, terrorist financing risks and related financial crimes. The foundation of this global program is Citi's Anti-Money Laundering Policy, which provides a globally consistent framework to identify and mitigate AML risks as well as to...

  • Compliance Auditor

    hace 23 horas

    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Technical in Accounting/Finance with 1+ years of post-qualification experience in Finance Operations/Shared Services, Audit, Risk and Compliance or General Ledger.- Proven experience working on LATAM Countries.- Proven strong customer focus.- Track record of driving or escalating issues.- Expertise in using Oracle Financial Applications.- Excel professional...

  • Prod Compliance Sr. Associate German

    hace 2 días

    Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Amazon is a multi-national technology company and being proficient in English is a required qualification. CVs must be submitted in English as our recruitment team works in several jurisdictions. - High School Diploma. - 2+ years of experience in Customer Service and/or Back-Office corporate environments. - B1 English proficiency or higher. - B1 German...

  • Marketing Compliance Specialist

    hace 23 horas

    Heredia, Costa Rica Experian A tiempo completo

    Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full TimeShift: Day Shift**Company Description**:**About us, but we'll be brief**Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share...

  • Latam Business Office Support

    hace 23 horas

    Heredia, Costa Rica Citi A tiempo completo

    Business & Travel Shared Services (BTSS) forms part of the Citigroup Shared Services (CSS) organization, which in turn sits within the broader Citigroup Enterprise & Operations Technology division (EO&T).BTSS LATAM (including Mexico) provides the day-to-day operations and vendor management from the following core services across 18 countries for all of...

  • Core Hr Information Delivery Ops Analyst

    hace 23 horas

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 1 serves as the...

  • Gpa Operations Analyst

    hace 5 horas

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**:Inform to Finance departments on encountered integrity or system failures breaks- Follow up and inform to technology partners and customers on file feeds SLA breaches- Act as a maker and/or checker on process scheduling in the system based on processes calendar- Maintenance of processes calendars and keep activities updated on a timely...

  • Gpa Operations Support Analyst

    hace 5 días

    Heredia, Costa Rica Citi A tiempo completo

    **Job Description**: The Ops Sup Analyst is an entry-level position responsible for monitoring, integrity validations and process execution providing operations support services. Additionally, the Ops Sup Analyst 1 serves as the liaison among Production Support, Finance and Accounting departments, and source systems. The overall objective of this role is to...

  • Accounts Payable Analyst, Compliance Mx

    hace 24 horas

    Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Technical Degree, Bachelor's Degree in progress (1+ years) or Bachelor's Degree in Finance, Business Management, Accounting or related fields.- Experience in Accounts Payable of over 2+years, with in depth understanding of the AP end to end process.- Driving process improvements independently.- Excellent in communication skills - written/verbal,...

  • Compliance Engineer

    hace 2 días

    Heredia, Costa Rica First Factory, Inc. A tiempo completo

    First Factory is looking for a Compliance Engineer to join our team. A Compliance Engineer plays a critical role in ensuring that an organization operates in accordance with relevant laws, regulations, industry standards, and internal policies. This position involves assessing, implementing, and monitoring processes to maintain compliance and minimize risk...

  • Core Hr Data Management Ops Analyst

    hace 23 horas

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Sup Analyst 1 serves as the...

  • Operations Support Manager

    hace 23 horas

    Heredia, Costa Rica Citi A tiempo completo

    The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.The overall objective of this role is to ensure the seamless delivery of operations support services in alignment...