Infrastructure Support Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

As a key member of the Citi team, you will play a crucial role in providing exceptional desktop and infrastructure support to our business stakeholders. This is an exciting opportunity for a skilled IT professional to join our dynamic team and contribute to the success of our organization.

In this role, you will be responsible for resolving moderately complex technical issues, providing analysis for more complex problems, and escalating as necessary. Your expertise in infrastructure technology and analytical skills will enable you to troubleshoot and resolve technical issues efficiently.

You will work closely with local, regional, and global teams to identify initiatives that impact your supported environment and provide input on project implementations. Your ability to communicate technical concepts to non-technical audiences will be essential in this role.

To succeed in this position, you will require strong analytical and diagnostic skills, effective written and verbal communication skills, and the ability to work under pressure or to deadlines. If you have 0-2 years of experience in a Technology Infrastructure role and possess the skills and qualifications outlined below, we encourage you to apply.

Responsibilities:
  • Resolve moderately complex problems/projects through analysis and technical experience
  • Provide analysis for more complex issues, escalating as appropriate
  • Cooperate with local, regional, and global teams on initiatives affecting environment supported by the team
  • Communicate with Third Party Suppliers and have supervision over processes performed by Vendors
  • Assist in systems implementation/enhancements and post-implementation activities
  • Exchange ideas and information in a concise and clear manner
  • Be able to operate with a limited level of direct supervision


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