Desktop and Infrastructure Technician

hace 6 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi's Site Support Engineer is an intermediate-level role that requires a unique blend of technical expertise and interpersonal skills. In this role, you will provide local desktop and infrastructure support to our business stakeholders, utilizing your analytical and diagnostic skills to resolve technical issues.

Your primary objective will be to use infrastructure technology knowledge and identified policies to provide End User Support, resolve technological issues, and cooperate with local, regional, and global teams on initiatives affecting your supported environment.

The ideal candidate will have strong technical expertise in infrastructure technology, excellent analytical and diagnostic skills, and the ability to communicate technical concepts to non-technical audiences. Additionally, proficiency in working with virtual and in-person teams, managing multiple projects simultaneously, and meeting deadlines will be beneficial.

Essential Responsibilities:
  • Use infrastructure technology knowledge and identified policies to provide End User Support
  • Resolve technological issues and cooperate with local, regional, and global teams on initiatives affecting supported environment
  • Communicate with Third Party Suppliers and have supervision over processes performed by Vendors
  • Assist in systems implementation/enhancements and post-implementation activities
  • Exchange ideas and information in a concise and clear manner

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