Global Technology Support Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Job Description**

We are looking for a Global Technology Support Specialist to join our team. In this role, you will be responsible for providing technical support for our global technology infrastructure.

Main Responsibilities:

  • Provide Tier I Technical Support for our global technology infrastructure
  • Resolve simple, automated and scripted incidents
  • Execute or coordinate simple, automated and scripted changes for infrastructure requests
  • Troubleshoot and provide client support for technology and infrastructure issues

Requirements:

  • 8+ years of experience in technical support
  • Advanced understanding of distributed servers and troubleshooting of technology-related issues
  • Good knowledge of ITIL process

About the Role

This is a full-time position that requires excellent communication and problem-solving skills. If you are a motivated and detail-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply.


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