Technology Support Specialist
hace 3 días
About Equifax
We are where you can power your possible. Our goal is to help individuals and organizations achieve their true potential, develop new skills, collaborate with bright minds, and make a meaningful impact.
At Equifax, we want to hear from you if you're passionate about providing exceptional support to our customers. As an End User Technology Engineer, you will be responsible for delivering top-notch technical assistance to our users in Costa Rica.
Your Key Responsibilities
- Identify, diagnose, and resolve level one issues related to computer hardware and software in our mainframe system.
- Install and upgrade hardware and software, providing complete assistance with configuring end-user systems.
- Provide one-on-one support to end-users regarding technical flaws via phone, mail, or in-person.
- Resolve network-related issues, including local area connection problems, network access, emails, internet, dial-ins, etc.
- Assist in installing peripherals like printers, scanners, cabling systems, and other equipment.
What We Require
- A High School Diploma or Technical High School Graduate degree.
- Fluent English skills (B2/C1 level) in both oral and written communication.
- Technical Support Technician certification or similar.
- Experience working with various audio, visual, and multimedia equipment.
What Sets You Apart
- Basic knowledge of Windows Server Operating Systems.
- Strong documentation skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Solid analytical and problem-solving skills.
- Exceptional customer service orientation.
Why Work with Us?
We offer comprehensive compensation packages, on-site medical services 24/7, life insurance, gym facilities, collaborative workspaces, free transportation, and subsidized cafeteria options. Additionally, we provide opportunities for organizational growth through our online learning platform with guided career tracks.
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