Technology Liaison Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Description

We are seeking a skilled Technology Liaison Specialist to join our team at Experian. The ideal candidate will possess excellent communication skills, strong analytical capabilities, and the ability to work in a fast-paced environment.

The successful candidate will be responsible for acting as a single point of contact for technical consulting, assisting Account & Project Managers, Product and Tech Support, and Engineers with new and ongoing technical communications for existing clients.

The key responsibilities of this role include:

  • Anticipating positive and negative impacts throughout the organization regarding proposed solutions.
  • Proactively testing new configurations against existing client workflows to ensure no unforeseen client impacts.
  • Arbitrating discussions between the customer and Experian, representing the client's technical needs to Experian and Experian's offerings to the client.

In addition to these key responsibilities, the Technology Liaison Specialist will also be responsible for:

  • Providing primary post-deployment technical contact for non-incident SaaS services during business hours.
  • Aggregating all non-incident client requests for changes to production and driving execution in alignment with contracts and client priorities.
  • Partnering with clients, other Technical Account Managers, and Account Development to prioritize and submit requests to change production configurations, promo codes, and content changes.

The required skills and qualifications for this role include:

- A bachelor's degree in Computer Science, Computer Information Systems, MIS, or a relevant technology field.

- 5+ years of relevant experience in technical customer support, operations, or a similar role.

- Experience with Software as a Service.

- Proficiency in data modeling, data relationships, SQL queries, and optimization.

- Ability to query ad hoc data in Mysql, Redshift, Dynamo DB, or other data structures.

- Knowledge of APIs, REST or SOAP web services, JSON, and XML.

- Familiarity with AWS compute and storage services.

- Real-time system monitoring and reporting via technology tools such as Splunk, AppDynamics, DataDog, and/or Business Intelligence systems such as Business Objects and Tableau.

This is an excellent opportunity for a motivated and experienced professional to join our team and contribute to the success of our organization.



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