Implementation Support Technician
hace 2 días
Job Summary
Smarsh is looking for an Implementation Support Technician to join our Solutions Delivery team.
This role involves providing technical support to customers, including coordinating escalations, implementing process runbooks, and maintaining associated documentation.
You will work closely with the Client Services leadership team and other departments within the organization.
Key Responsibilities:
- Provide technical support to customers, including troubleshooting and resolving issues.
- Implement, maintain, and develop process runbooks and associated documentation.
- Coordinate customer escalations and promote exceptional customer experience (CX).
Requirements:
- Bachelor's degree or equivalent experience.
- 2+ years working in a Windows server and Exchange messaging environment is a plus.
- 1+ years working with Smarsh technology and services.
- Experience with Salesforce and proficiency in MS Office (Word, Excel, PowerPoint, Visio) are advantageous.
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