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Learning Systems Implementation Support Senior Analyst

hace 1 semana

San Francisco, Heredia, Costa Rica Citi A tiempo completo

Job Description

This is an intermediate level position responsible for providing operations support services, including implementation of new tools, upgrade and sprint cycle testing support, assistance with production support issues, and cross border data clearance assistance.

The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

  • Perform systems testing and tracking of issues/defects for new and existing learning tools.
  • Provide production support to existing learning tools.
  • Perform statistical and operational studies using analytical skills and knowledge of data analysis tools and methodologies.
  • Resolve varied and complex issues using professional judgment, discretion, and business expertise.