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Responsibilities
This role is responsible for providing operations support services, including but not limited to; implementation of new tools being brought into the learning eco-system, upgrade and sprint cycle testing support, assistance with production support issues, and cross border data clearance assistance.
The Support Analyst serves as the liaison between operations staff, stakeholder services, and project/product managers.
- Develop and implement process improvements and solutions that help to streamline the operational workflow.
- Responsible for performing statistical and operational studies using analytical skills and knowledge of data analysis tools and methodologies.
- Provide informal guidance and training to new and lower level team members, as needed.
