Technical Implementation Lead

hace 4 días


San Francisco, Heredia, Costa Rica Kareo A tiempo completo

Job Description:

About the Role

We are seeking a highly skilled Technical Implementation Lead to join our team at Kareo. As a Technical Implementation Lead, you will play a critical role in onboarding and supporting our customers during implementations.

Your Key Responsibilities

  • Owning the customer's success during implementation and driving action to ensure their success
  • On-boarding new customers to the Kareo platform
  • Conducting requirements gathering and customer needs analysis
  • MAPPING CUSTOMER NEEDS TO AVAILABLE SOLUTION SETS
  • Creating project materials and artifacts to track and communicate project status
  • Effectively collaborating internally to leverage resources for customer success

What We're Looking For

  • Experience in business-to-business SaaS environments in a project management or customer success role
  • Several years of customer-facing experience leading implementations of software solutions
  • Strong project management experience and organizational skills
  • Excellent communication skills
  • Negotiation, conflict resolution, and influencing skills
  • Multi-tasking and results-oriented skills


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