End User Support Technician

hace 1 día

San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Equifax is where you can power your possible.
If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you

In this role, you will be able to provide remote technical support to the organization's internal associates for their Windows and Mac laptops, printers, mobile phones, and other devices.
**What you'll do**
- Provide support from 02:00pm to 10:00 pm, Friday to Tuesday (no transportation is available for this shift)
- Taking inbound calls from customers, as well as doing callbacks when needed.
- Working on tickets from the Self-Service portal when it is required by the Supervisor (back-office work).
- Recording technical issues and solutions via ticketing system in Service Now, and in other files such as Google sheets.
- Collaborating to create troubleshooting documentation and runbooks.
**What experience you need**
- English level B2 / C1
- Technical school degree, Associate's degree, bachelor's degree, or equivalent experience

**What could set you apart**
- Excellent communication and customer service skills(verbal and written)
- Working knowledge of Win 10, macOS 10.12-10.14, iOS, Android
- Strong troubleshooting and problem-solving skills
- Good problem-solving, analytical, and team-working skills
- CompTIA A+and/or Microsoft certification is desirable, but not required

We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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