Customer Support Technician
hace 3 días
ClearSource is passionate about our Core Values
Customer First – We share an intense passion for creating an exceptional customer experience.
Personal Accountability – Commit to do the right thing and do it.
Humble Courage – Be brave enough to seek, deliver, and accept feedback.
Hungry – Do your best every day to make great things happen.
Happy & Healthy – Choose well, live well.
Do these values resonate with you?
ClearSource is seeking for a dedicated and technically skilled Customer Support Technician who will be accountable for resolving customer issues in a manner that minimizes the customer's time and effort required to achieve resolution and leaves the customer feeling valued.
What you will do as Customer Support Technician Identifying and diagnosing issues in solar panels, inverters, batteries, and monitoring systems.
Utilizing software tools to analyze system performance and detect faults.
Guiding customers and technicians through the process of fixing hardware and software issues.
Resolving connectivity issues in solar monitoring systems Assisting customers using remote tools to access and configure solar monitoring systems or inverters.
Resetting system parameters and updating firmware when needed.
Assisting field technicians or contractors with the setup and commissioning of solar systems.
Verifying the proper connection of panels, inverters, and other components.
Supporting the integration of solar systems with grid connections, smart meters, or energy storage systems.
Documenting reported issues, troubleshooting steps, and resolutions in a ticketing system.
Creating and updating manuals, FAQs, and instructional videos for common customer issues.
Ability to conduct online Webinar What ClearSource Needs from You Experience: 1-2 years in a customer support or technical support role for Solar Accounts Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts in layman's terms.
Problem-Solving: Strong analytical skills and a proactive approach to troubleshooting.
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