Desktop Support Technician

hace 4 días


San José, San José, Costa Rica Midland Credit Management, Inc. A tiempo completo
Detailed Job Description

The Desktop Support Technician role involves ensuring accurate computer operation so that end users can accomplish business tasks.

This includes receiving, prioritizing, detailing, and actively resolving end-user help requests and raising incidents when considered appropriate and necessary to maintain SLA expectations.

Key Responsibilities:

  1. Receiving, prioritizing, and detailing end-user help requests.
  2. Active problem resolution using diagnostic and help request tracking tools.
  3. In-person, hands-on help at the desktop level.


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