Remote Desktop Support Engineer

hace 3 días


San José, San José, Costa Rica Emerson A tiempo completo

**Job Description**

As a Remote Desktop Support Engineer at Emerson, you will be responsible for providing technical support to our clients via remote desktop connections. You will ensure timely resolutions and escalate complex issues to higher-level teams.

**Responsibilities**

  • Contribute knowledge articles and propose possible training opportunities
  • Research, test, and document solutions for standard or non-standard software, business applications, or hardware questions, issues, problems, and failures

**Requirements**

  • Excellent written and oral communication skills
  • Strong analytical skills with the ability to collaborate and solve problems

**Preferred Qualifications**

  • Experience in global support
  • Customer service oriented
  • Teamwork & collaboration

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