24/7 Network Monitoring Technician

hace 6 días


San José, San José, Costa Rica Syniverse A tiempo completo

We're looking for a skilled Network Operations Center Technician I to join our team at Syniverse. As a member of our NOC team, you'll play a critical role in ensuring the performance of our global networks, products, platforms, and services. You'll work in a team environment and be accountable for providing resolution with sense of urgency and in correspondence with defined service level agreements.

**Responsibilities:**

  • Monitor traffic, performance, and configuration to ensure optimal network operation.
  • Work as single point of contact for all customer communications and escalations.
  • Analyze, report, and act upon/resolve alerts generated by internal surveillance tools.

Requirements:

  • Minimum of 2 years in a 24 x 7 x 365 Network Operations Center environment.
  • Networking and Application Certifications from an accredited Trade School or Academy.
  • Minimum of one or more of the following: Cisco Certified Entry Networking Technician (CCENT), Juniper Networks Certified Associate (JNCIA), Cisco Certified Network Associate (CCNA), ITIL v3 Foundations Certification.

Benefits:

  • Competitive total compensation package.
  • Flexible/remote work arrangements.
  • Inclusive, collaborative, and transparent organizational culture.

Why Choose Syniverse? At Syniverse, we believe in fostering an inclusive, collaborative, and transparent organizational culture. We seek to recruit, develop, and retain the most talented people who want to help us connect the world.



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