Network Operations Specialist

hace 4 días


San José, San José, Costa Rica Nitel A tiempo completo

Company Overview:

Nitel is a leading provider of network management services, dedicated to delivering exceptional support and expertise to our clients.

Job Description:

We are seeking an experienced Network Engineer to join our team as an IT Support specialist. In this role, you will be responsible for providing 24/7 on-call support, monitoring network performance, and troubleshooting complex network issues.

Key Responsibilities:

  • Support 24/7 engineer on-call requirements
  • Monitor NMS for faults and alerts, and refine NMS to provide more insight into production
  • Experience in NOC operations and process management
  • Document all network-related activities in ticketing system
  • Provide technical support for Telecom Transport services
  • Perform other duties as assigned to support the continued success of self, team, department, and company

Requirements:

  • Bachelor's degree required in a technical discipline (Network Engineering, Computer Networking or related field)
  • Relevant experience of 5-8 years
  • Excellent written, verbal, and communication skills
  • Experience in NOC operations and process management
  • Ability and availability to be on-call 24 hours a day on a rotating schedule
  • Knowledge and usage of SevOne, Solarwinds, and Cacti or similar monitoring tools
  • Strong Layer 2/3 Routing/Switching knowledge in both an Enterprise and Service Provider environment
  • Demonstrated ability to troubleshoot and resolve complex network routing problems on Cisco-based MPLS networks with BGP, OSPF, and Multicast protocols
  • Hands-on experience with Networking/Security hardware

Preferred Qualifications:

  • Current Cisco CCNP, Juniper JNCIP track, or CISSP certification


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