It Infrastructure Monitoring Analyst

hace 23 horas


San José, Costa Rica L. L. Bean A tiempo completo

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside.
Come join us.
Because on the inside we're all outsiders.
And if it's outside, we're all in.
**Position Purpose**:Provides advanced operational support for all enterprise computing platforms.
Monitors and operates L.L.Bean computer systems to prevent problems and ensure a stable environment, enterprise-wide.
Works with technical staff resolving problems for L.L.Bean end users.
Serves as the off-hour Client Support Center, providing help desk coverage for high severity end-user issues.
Coordinates the research and resolution of Enterprise Operations' technical concerns and issues.
Coaches, trains, and provides technical mentoring to Operation Analysts.
**Responsibilities**:

- Monitor and troubleshoot across all enterprise computing platforms.
- Including server network security storage and telephony platforms.
- Analyze event messages to determine root cause.
- Take appropriate action to quickly resolve problems and restore operations.
- Escalate more complex issues to vendors or internal on-call staff.
- Use of incident reporting tools to track issues.
- Review plans for implementations and changes.
- Manage change windows and planned outages.
- Administer server patching.
- Administer escalated privileges.
- Perform basic help desk functions during off shift.
- Create and maintain technical documentation.
- May be point-of-contact for shift and coordinate shift schedule.
- May have 24/7 on-call responsibilities.
**Health and Safety Requirement**:Every employee is responsible for contributing to a safe and healthy workplace.
Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
**English Level**:Upper intermediate (B2+)

**Education Level**: Computer science or related field

**Years of Experience**:1-3 years

**Skills & Qualifications**:

- Strong analytical and problem-solving skills.
- Experience troubleshooting with IT Infrastructure devices, Desktops, Servers, and network.
- Solid understanding of network infrastructure, network hardware, commands, and tools.
- Active Directory and Windows Server OS solid knowledge.
- Experience with Firewalls, Routers, Switches, and Load Balancers.
- Experience with corporate monitoring tools and editing/adjusting alerts.
- General help desk knowledge.
- Strong interpersonal skills.
- Ability to multitask.
- Good team player.
- Nice to Have:
- Experience as a NOC Technician.
- Storage or Linux administration knowledge.
- Scripting knowledge and IT infrastructure certifications.
- Experience with Control-M Scheduling package and its components.
- Experience with file transfer tools such as Advanced File Transfer (AFT).
- Exposure to Virtual Servers.
- Mainframe experience.
Being outside brings out the best in us, no matter where we come from or what we believe.
At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.



  • San José, Costa Rica L. L. Bean A tiempo completo

    We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside. Come join us. Because on the inside we’re all outsiders. And if it’s outside, we’re all in. Position Purpose: Provides advanced operational support for all enterprise computing platforms. Monitors and operates L.L.Bean computer systems to...


  • San José, San José, Costa Rica L. L. Bean A tiempo completo

    We are seeking an experienced IT professional to join our team as an Enterprise Support Specialist, focusing on the monitoring and operation of enterprise computing platforms.Key Responsibilities:Monitor and troubleshoot across all enterprise computing platforms, including server network security storage and telephony systemsAnalyze event messages to...

  • Monitoring Analyst

    hace 1 día


    San José, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you. **The Monitoring Analyst **will support the Compliance Assurance Monitoring team to conduct ongoing evaluations of compliance performance to...


  • San José, San José, Costa Rica Selina A tiempo completo

    About SelinaSelina is a company that inspires authentic and meaningful connections. Our mission is to celebrate the nomadic lifestyle by experiencing our planet's most beautiful places, building community, engaging with locals and fellow travelers, working, and enjoying new adventures.Job DescriptionWe are seeking an experienced Local IT Administrator to...


  • San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    Job DescriptionWe are seeking a highly skilled IT Infrastructure Operations Specialist to join our team at IBM. This role is responsible for ensuring the smooth operation of our datacenter infrastructure, including storage and network systems.Key Responsibilities:Develop and implement automation scripts to streamline system administration tasks.Resolve...

  • Senior It Analyst

    hace 23 horas


    San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...

  • Senior It Analyst

    hace 23 horas


    San José, Costa Rica Hitachi Solutions A tiempo completo

    Company DescriptionHitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...


  • San José, San José, Costa Rica Encora A tiempo completo

    About the RoleWe are seeking a highly skilled IT Infrastructure Specialist to join our team at Encora.This is a full-time position that can be worked from home, and we require a candidate with +5 years of experience in implementing and managing Oracle Simphony cloud solutions.


  • San José, San José, Costa Rica Cma-Cgm Costa Rica A tiempo completo

    **About the Job**Cma-Cgm Costa Rica is seeking an experienced IT Systems Infrastructure Manager to oversee and manage its Central American IT activities.Main Responsibilities:Supervise and coordinate IT operations, infrastructure, user support, policies, and costs across Central America.Requirements:Key qualifications for this role include a degree in...


  • San José, Costa Rica Binance A tiempo completo

    Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money. Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution...


  • San José, San José, Costa Rica Akamai A tiempo completo

    About AkamaiWe're a global technology company that delivers fast, smart and secure intelligent edge solutions to our customers.Our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.The RoleWe're seeking an experienced IT Infrastructure Support Specialist to...


  • San José, San José, Costa Rica Grupo Preseleccion Ely S.A. A tiempo completo

    At Grupo Preseleccion Ely S.A., we prioritize delivering exceptional IT services that set industry standards.Key Requirements:Practical business experience of 3-5 years Advanced proficiency in English In-depth knowledge of technologies such as Cisco Data Center, Cisco Hyperflex, Cisco UCS, Cisco Fabric Interconnect, Pure Storage, and VMWare Familiarity with...

  • It Infrastructure

    hace 23 horas


    San José, Costa Rica Cornerstone Building Brands A tiempo completo

    **Job Description**:The Project Manager is responsible for delivery of project management deliverables and artifacts in alignment with defined corporate Project Management policies and procedures, ensuring compliance with appropriate enterprise governance, and performing project and program management functions to ensure project scope alignment and benefits...


  • San José, San José, Costa Rica E2E Technology Solutions A tiempo completo

    About E2E Technology SolutionsWe are a leading technology company providing cutting-edge solutions to our clients. Our team is passionate about delivering high-quality services and products that exceed our customers' expectations.Job DescriptionWe are seeking an experienced System Administrator to join our team. The ideal candidate will have a strong...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About Amzn Support Srvcs Costa RicaWe are a team of dedicated professionals passionate about helping people solve IT problems and love being part of an exciting and innovative environment.Job SummaryWe are seeking bright, adaptable, and hardworking applicants to join our IT Services organization as an IT Support Engineer - Corporate Infrastructure...

  • Senior IT Analyst

    hace 3 días


    San José, Costa Rica Hitachi Solutions A tiempo completo

    Company Description About the Role Hitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills. Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and daily...

  • Senior IT Analyst

    hace 4 días


    San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description** About the Role Hitachi Solutions is looking for a Senior IT Analyst with strong analytical, organizational, and communication skills. Reporting to the Senior Manager of Information Systems, you will be part of the internal IT support and operations team in a Microsoft-centric environment, responsible for service desk support and...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Summary:Emerson is seeking a highly skilled and experienced Network Infrastructure Specialist to join our team. As a key member of our IT department, you will play a crucial role in ensuring the smooth operation of our Local Area Network (LAN) infrastructure.Key Responsibilities:Ensure LAN Monitoring Service is fully operational, up-to-date, and...


  • San Antonio, Costa Rica Stryker A tiempo completo

    **Why join Stryker?**: Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific. **Know someone at Stryker?**: **Who we Want**: - ** Collaborative...

  • It Support Engineer

    hace 23 horas


    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree in Computer science or IT related field, or 2+ year's IT systems or relevant experience.- 2+ years of experience in technical support environment focused on infrastructure support.Must have knowledge in two or more of the following technical domains- Compute (Server and virtual machines.Wintel/*nix)- Networking (Fundamentals)- Audio Visual...