It Infrastructure Monitoring Analyst

hace 1 semana


San José, San José, Costa Rica L. L. Bean A tiempo completo

We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside.
Come join us.
Because on the inside we're all outsiders.
And if it's outside, we're all in.
**Position Purpose**:Provides advanced operational support for all enterprise computing platforms.
Monitors and operates L.L.Bean computer systems to prevent problems and ensure a stable environment, enterprise-wide.
Works with technical staff resolving problems for L.L.Bean end users.
Serves as the off-hour Client Support Center, providing help desk coverage for high severity end-user issues.
Coordinates the research and resolution of Enterprise Operations' technical concerns and issues.
Coaches, trains, and provides technical mentoring to Operation Analysts.
**Responsibilities**:

- Monitor and troubleshoot across all enterprise computing platforms.
- Including server network security storage and telephony platforms.
- Analyze event messages to determine root cause.
- Take appropriate action to quickly resolve problems and restore operations.
- Escalate more complex issues to vendors or internal on-call staff.
- Use of incident reporting tools to track issues.
- Review plans for implementations and changes.
- Manage change windows and planned outages.
- Administer server patching.
- Administer escalated privileges.
- Perform basic help desk functions during off shift.
- Create and maintain technical documentation.
- May be point-of-contact for shift and coordinate shift schedule.
- May have 24/7 on-call responsibilities.
**Health and Safety Requirement**:Every employee is responsible for contributing to a safe and healthy workplace.
Employees are expected to be active participants in health and safety by following all safety policies and procedures, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
Those in a leadership role are also expected to model safe behaviors, evaluate risk, and ensure that risks are reduced to acceptable levels.
**English Level**:Upper intermediate (B2+)

**Education Level**: Computer science or related field

**Years of Experience**:1-3 years

**Skills & Qualifications**:

- Strong analytical and problem-solving skills.
- Experience troubleshooting with IT Infrastructure devices, Desktops, Servers, and network.
- Solid understanding of network infrastructure, network hardware, commands, and tools.
- Active Directory and Windows Server OS solid knowledge.
- Experience with Firewalls, Routers, Switches, and Load Balancers.
- Experience with corporate monitoring tools and editing/adjusting alerts.
- General help desk knowledge.
- Strong interpersonal skills.
- Ability to multitask.
- Good team player.
- Nice to Have:
- Experience as a NOC Technician.
- Storage or Linux administration knowledge.
- Scripting knowledge and IT infrastructure certifications.
- Experience with Control-M Scheduling package and its components.
- Experience with file transfer tools such as Advanced File Transfer (AFT).
- Exposure to Virtual Servers.
- Mainframe experience.
Being outside brings out the best in us, no matter where we come from or what we believe.
At L.L.Bean, we value individual differences and encourage our co-workers to be themselves - because the uniqueness of each individual makes L.L.Bean better.



  • San José, San José, Costa Rica Crg Solutions A tiempo completo

    **Job Summary:**Crg Solutions requires an IT Infrastructure Analyst to oversee the management of our IT operations and network infrastructure.**Key Responsibilities:**- Oversee IT operations, including network equipment, switches, firewalls, and access points.- Resolve technical issues related to network infrastructure.- Serve as an escalation point for...


  • San José, San José, Costa Rica It Staffing Pr A tiempo completo

    We are seeking a skilled IT Infrastructure Professional to join It Staffing Pr in this pivotal role. This individual will be responsible for designing, deploying, administering, and maintaining server environments across various platforms, including Windows Server 2008, 2012, 2016 & 2019 Operating Systems.Key Responsibilities:Design and deploy servers in...


  • San José, San José, Costa Rica L. L. Bean A tiempo completo

    We invite you to be part of our team of trailblazers dedicated to helping people discover and enjoy the outside.Come join us.Because on the inside we're all outsiders.And if it's outside, we're all in.Position Purpose: Provides advanced operational support for all enterprise computing platforms.Monitors and operates L.L.Bean computer systems to prevent...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **Job Summary**As an IT Network Infrastructure Specialist at Emerson, you will play a critical role in maintaining the stability and performance of our LAN infrastructure.**Key Accountabilities**Maintain the LAN Monitoring Service to ensure it is fully operational and up-to-date.Provide technical support for Emerson sites' LAN Infrastructure, including...


  • San José, San José, Costa Rica Equifax A tiempo completo

    About the Role">We are seeking an experienced IT Infrastructure Maintenance Engineer to join our team as a Platform Administrator. This role will be responsible for monitoring and maintaining the RPA platform, handling incident management, creating well-structured documentation, and supporting change management.


  • San José, San José, Costa Rica Gensler A tiempo completo

    The Ideal CandidateWe are looking for a skilled and experienced IT professional who can provide expert-level technical support to our clients. As a Desktop Support Engineer at Gensler, you will be responsible for troubleshooting and resolving complex technical issues related to computer systems, networks, and other IT infrastructure.Key...


  • San José, San José, Costa Rica Harris Adelante Servicios, Limitada A tiempo completo

    Job Description:Harris Adelante Servicios, Limitada seeks a skilled IT Infrastructure Engineer to join our team. As a key member of our infrastructure team, you will be responsible for managing and maintaining our servers, operating systems, and storage infrastructure.The ideal candidate will have a strong background in Microsoft technology, with experience...


  • San José, San José, Costa Rica Idt Corporation A tiempo completo

    As a Senior System Administrator at Idt Corporation, you will play a vital role in designing, deploying, and maintaining critical infrastructure across the organization. We are looking for a self-driven, motivated systems engineer who is ready to make a direct impact.Job Description:The individual in this role will provide 24/7/365 support for...

  • IT Expert

    hace 2 semanas


    San José, San José, Costa Rica Hitachi Solutions A tiempo completo

    Hitachi Solutions is a leading provider of innovative solutions to drive digital transformation. Our team is seeking a highly skilled Senior IT Analyst to join our internal IT support and operations team.About the RoleThis role involves providing day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs, as well as...


  • San José, San José, Costa Rica Intel A tiempo completo

    The IT Enterprise Hosting team is seeking high-performing, energetic people who are passionate about DevOps public, private, and hybrid cloud technologies.The variety of activity is quite diverse, and every day brings new challenges with enormous opportunity to work within multiple systems, researching and identifying the common issues while driving the...


  • San José, San José, Costa Rica Intel A tiempo completo

    About This Role:">The Ec Infrastructure And Devops Engineer will be responsible for the end-to-end delivery pipeline, including source code management, versioning/tagging strategy, component build and packaging, test automation tooling, release staging, acceptance and/or indicators, required security and IP scans, any third-party conformance tools, artifact...

  • IT Manager

    hace 7 días


    San José, San José, Costa Rica Cma-Cgm Costa Rica A tiempo completo

    **Job Summary:**We are seeking an experienced IT Manager to lead our IT operations in Central America. The successful candidate will be responsible for supervising the IT activity, ensuring efficient management of operations, infrastructure, user support, policies, and costs.**Key Responsibilities:**Supervise and manage the IT team to ensure smooth...


  • San José, San José, Costa Rica Qorvo A tiempo completo

    **About the Role**We are looking for a skilled IT Infrastructure Technician to join our team at Qorvo. In this role, you will be responsible for maintaining and supporting our IT systems, networks, and hardware.You will provide technical assistance to users, resolve hardware and software issues, and ensure that our IT infrastructure runs smoothly and...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Company OverviewEmerson is a global leader in the provision of IT services, spanning various businesses, sites, and user bases. With a diverse portfolio of clients, our team works tirelessly to deliver exceptional service.Job DescriptionWe are seeking an experienced IT Infrastructure Manager to join our team. As a key member of our provision services...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job Summary:">We are seeking a highly motivated VOIP Infrastructure Manager to join our team at Emerson. As a key member of our infrastructure services group, you will be responsible for ensuring the smooth operation of our Telephony Monitoring Services, providing expert-level support for our Emerson sites' Telephony Infrastructure, and collaborating with...


  • San José, San José, Costa Rica Intel A tiempo completo

    **Learning and Development Opportunities:**This IT Infrastructure Development Learner role provides an exceptional opportunity to learn and grow within a dynamic and innovative environment.**Key Responsibilities:**Develop knowledge and skills in IT infrastructure development.Participate in projects and tasks that align with company goals and...


  • San José, San José, Costa Rica Emerson A tiempo completo

    **About the Role**:The Enterprise Server Technician will be responsible for the administration of our Windows and Linux server infrastructure, ensuring high availability and performance. This is a great opportunity for a technical professional to grow their skills and contribute to the success of our organization.**Key Responsibilities**:Develop and maintain...


  • San José, San José, Costa Rica Intel A tiempo completo

    ResponsibilitiesAs an IT Infrastructure Specialist, your key responsibilities will include:Designing, developing, and implementing technical solutions to support business needs;Managing complex technical projects, including project planning, execution, and delivery;Identifying and mitigating technical risks and issues;Providing leadership and guidance to...

  • Senior It Analyst

    hace 2 días


    San José, San José, Costa Rica Hitachi Solutions Ltd A tiempo completo

    **Company Description**Hitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals.Our industry focus, expertise, and intellectual property is what truly sets us apart.We have earned, and continue to maintain, a...


  • San José, San José, Costa Rica Intel A tiempo completo

    Job DescriptionWe are seeking a highly skilled IT Infrastructure Specialist to join our team at Intel. This is a global role that requires strong technical expertise, excellent communication skills, and the ability to work closely with development and quality teams.The successful candidate will be responsible for ensuring the efficient planning,...