IT Expert
hace 1 semana
Hitachi Solutions is a leading provider of innovative solutions to drive digital transformation. Our team is seeking a highly skilled Senior IT Analyst to join our internal IT support and operations team.
About the RoleThis role involves providing day-to-day monitoring and actioning of the IT service desk queue and system alerts/logs, as well as troubleshooting, resolving, and escalating incidents and service requests while meeting service-level objectives.
Key Responsibilities- Provide technical support for employees via the IT service desk
- Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure
- Collaborate with other departments to review and analyze hardware, software, and service needs
- Conduct employee onboarding and departure processes, including account creation/management, hardware assignment, deployment, and inventory tracking
To be successful in this role, you will need:
- A minimum of 5 years' experience in an IT Analyst, Systems Administrator, or similar role
- Strong analytical and problem-solving skills, attention to detail, and a passion for learning new skills and technologies
- Strong English verbal and written communication skills, positive attitude, with the ability to present complex technical information in a clear and concise manner to a variety of audiences
We are looking for candidates with:
- Excellent analytical and problem-solving skills with attention to detail
- Experience supporting Windows desktop and server environments (MacOS a plus)
- Knowledge and experience with cybersecurity best practices and incident handling (certification a plus)
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